Customer Success Engineer

Wrike, Inc.

Job Overview

Location

US - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Engineer at Wrike, you will serve as a trusted technical advisor helping enterprise customers maximize value from the Wrike platform by aligning its capabilities with their business goals, driving product adoption, and ensuring consistent ROI through strategic technical guidance.
• Day to day, you will provide advanced product guidance on workflow configuration, automation, and integrations; lead training sessions and workshops; identify workflow gaps and translate them into actionable plans; manage complex customer engagements; partner with Account Managers and Customer Success Managers; and lead escalations to ensure timely issue resolution in collaboration with internal teams.
• You will join a customer-focused, collaborative, and innovative team at Wrike, a leading work management platform dedicated to removing complexity and enabling purposeful work. The role sits at the intersection of technical consulting, customer success, and strategic account support, working closely with cross-functional internal partners including Account Managers, Customer Success Managers, and Solutions Consultants.
• In this role, you will deepen your expertise in SaaS customer success, technical problem-solving, and enterprise stakeholder management; develop skills in workflow automation, AI-enabled integrations (including MCP and Agentic Workflow), and cross-functional collaboration; and grow your ability to influence executive decision-making while driving long-term customer retention and growth.

🎯 Requirements

• 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
• Proven technical expertise, including experience building integrations between platforms
• Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
• Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
• Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
• A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)

🏖️ Benefits

• Flexible Time Off (FTO)
• Company 401(k) Match
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• Health Insurance (Employees + Dependents)
• Working from Home Allowance ($40 / Monthly)
• $500 Working from Home home office set-up Stipend

Skills & Technologies

Remote

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Wrike, Inc.

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About Wrike, Inc.

Wrike provides cloud-based work management software that helps teams plan, track, and collaborate on projects in real time. Its platform combines task management, Gantt charts, kanban boards, proofing, resource planning, and customizable workflows to serve marketing, creative, product, and professional services teams. The system integrates with email, file storage, and enterprise apps to centralize work and automate status updates, aiming to reduce status meetings and email overload. Founded in 2006, Wrike serves over 20,000 organizations worldwide and is headquartered in San Diego, California.

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