Customer Success Engineer

Wrike, Inc.

Job Overview

Location

Costa Rica - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Engineer at Wrike, you will serve as a trusted technical advisor helping enterprise customers maximize the value of the Wrike platform by aligning its capabilities with their business goals, driving product adoption, and ensuring consistent value delivery.
• Day to day, you will provide advanced product guidance on workflow configuration, automation, and integrations; lead training sessions and workshops; identify workflow gaps and translate them into strategic plans; manage complex customer engagements; partner with Account Managers and Customer Success Managers; and lead escalations to ensure timely issue resolution.
• You will work within a highly collaborative, customer-focused team at Wrike, a leading work management platform, partnering closely with internal teams including Account Managers, Solutions Consultants, and Customer Success Managers to drive long-term customer outcomes, retention, and growth.
• In this role, you will deepen your technical expertise in SaaS platforms, strengthen your ability to combine technical depth with strategic business thinking, gain experience influencing executive stakeholders, and develop skills in managing complex stakeholder environments while advocating for customer needs across cross-functional teams.

🎯 Requirements

• 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
• Proven technical expertise, including experience building integrations between platforms
• Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
• Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
• Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
• Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously

🏖️ Benefits

• 18 Company Holidays + Paid Vacation
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Medical, Dental & Vision Insurance (Employees + Dependents)
• Employee Assistance Program (EAP)
• Life Insurance Plan

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Wrike, Inc.

Visit Website

About Wrike, Inc.

Wrike provides cloud-based work management software that helps teams plan, track, and collaborate on projects in real time. Its platform combines task management, Gantt charts, kanban boards, proofing, resource planning, and customizable workflows to serve marketing, creative, product, and professional services teams. The system integrates with email, file storage, and enterprise apps to centralize work and automate status updates, aiming to reduce status meetings and email overload. Founded in 2006, Wrike serves over 20,000 organizations worldwide and is headquartered in San Diego, California.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.