Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Engineer at Perplexity AI, you will be a pivotal member of our dedicated Support team, acting as the primary technical liaison for our strategic enterprise accounts across the APAC region. Your role is crucial in ensuring these high-value customers derive maximum benefit from our cutting-edge AI-powered search and question-answering platform, particularly our robust API offerings.
- • You will be at the forefront of tackling complex technical challenges, acting as a deep subject matter expert for Perplexity's API and product suite. This involves not only troubleshooting intricate issues but also proactively educating customers on best practices and optimal utilization of our platforms to achieve their specific business objectives.
- • A significant part of your responsibility will be to serve as the dedicated technical resource and advocate for our most important API and product customers. This means building strong, trust-based relationships with customer leaders and operators, understanding their unique application architectures, and ensuring the seamless integration and successful operation of Perplexity's technology within their ecosystems.
- • You will collaborate closely with our Enterprise, Mobile, and API teams to diagnose and resolve customer-reported issues. This often requires engaging with internal leadership and coordinating resources across multiple departments to ensure swift and effective problem resolution. Your ability to navigate internal structures and rally support will be key to customer satisfaction.
- • A critical aspect of this role is translating real-world customer issues and feedback into actionable insights. You will work hand-in-hand with our Engineering, Customer Experience, and Go-To-Market teams to identify patterns, develop scalable solutions, and implement improvements. This includes driving automations and process enhancements that benefit both our customers and our internal operations.
- • You will be instrumental in building and disseminating technical knowledge within the Support team and across the organization. This involves documenting solutions, creating internal and external facing technical content, and contributing to the overall growth of our collective expertise in AI and search technologies.
- • Your day-to-day will involve deep technical dives, investigating complex bugs, performance bottlenecks, and integration challenges. You'll be expected to analyze logs, debug code, and reproduce issues to pinpoint root causes.
- • You will also play a key role in pre-sales and onboarding technical discussions for enterprise clients, helping them understand the technical capabilities and integration pathways of Perplexity's offerings.
- • This role offers a unique opportunity to work with a rapidly evolving AI technology and contribute directly to its success in the enterprise market. You'll be empowered to take ownership of customer issues from inception to resolution, ensuring a consistently high level of service and technical support.
- • The ideal candidate thrives on chasing down problems, enjoys understanding diverse and often novel use cases, and prefers short, deep-dive projects that allow for thorough investigation and resolution.
- • You will be a key contributor to strategic initiatives aimed at improving our organizational processes and enhancing the overall customer experience, making a tangible impact on Perplexity's growth and reputation in the APAC market.
- • Your expertise will help shape the future development of our products by providing invaluable feedback from the front lines of customer interaction.
- • This is a remote position, offering flexibility while requiring a high degree of self-discipline and proactive communication.
🎯 Requirements
- • Fluency in English and Japanese is a must.
- • 7+ years of experience in software engineering, application development, tooling, or similar technical roles.
- • Excellent proficiency in Python and NodeJS, with a proven track record of developing scalable applications.
- • Good knowledge of a major Cloud Service Provider platform (e.g., AWS).
- • Hands-on experience in using Agentic Coding tools (e.g., Claude Code, Codex).
- • Bachelor's degree in Computer Science or a related technical field.
🏖️ Benefits
- • Competitive salary and equity package.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off and holidays.
- • Remote work flexibility.
- • Opportunities for professional development and continuous learning.
Skills & Technologies
Python
Node.js
AWS
Remote
Degree Required
About Perplexity AI, Inc.
Perplexity AI operates an AI-powered conversational search engine that answers queries by synthesizing live web information. The platform combines large language models with real-time retrieval, citing sources for transparency. Founded in 2022, the San Francisco-based company offers free and subscription tiers, mobile apps, and browser extensions, targeting consumers and enterprises seeking accurate, verifiable answers instead of traditional link lists.
