Job Overview
Location
New York City
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 13, 2026
Full Job Description
đź“‹ Description
- • As a Technical Success Manager at Stainless, you will be at the forefront of ensuring the success of our most critical and strategic customers. This pivotal role involves cultivating and deepening relationships with industry-leading organizations such as Cloudflare, Google, Anthropic, and OpenAI. Your primary objective will be to empower these clients to achieve outstanding outcomes and maximize their value from the Stainless platform.
- • You will serve as the primary technical point of contact, acting as a trusted advisor and advocate for these high-profile accounts. This requires a unique blend of deep technical acumen and exceptional interpersonal skills to navigate complex technical landscapes and build lasting partnerships.
- • A core responsibility will be the meticulous investigation, triage, and resolution of sophisticated technical issues. This will involve close collaboration with our internal engineering, product, and support teams, ensuring seamless communication and swift problem-solving.
- • You will be instrumental in managing escalations with grace and professionalism, ensuring that customers feel heard, understood, and that their critical issues are addressed with the utmost urgency and efficiency.
- • The role demands exceptional organizational skills to track and manage dozens of customer requests, technical issues, and strategic initiatives across multiple accounts simultaneously. Maintaining clarity and order will be paramount to delivering consistent, high-quality service.
- • A key aspect of your contribution will be translating complex customer needs and valuable feedback into actionable insights. You will be the voice of the customer, providing critical input to our product and engineering teams to drive platform improvements and innovation.
- • Developing and maintaining a profound expertise in the Stainless platform is essential. You will need to stay abreast of new features, functionalities, and best practices, and understand how these align with diverse customer use cases.
- • Proactively identifying potential risks to customer satisfaction and satisfaction will be a critical function. You will develop strategies and implement solutions to mitigate these risks before they impact the customer experience.
- • Conversely, you will also be tasked with identifying opportunities for customers to expand their use of Stainless products and services, recognizing areas where our platform can deliver even greater value and drive further success for their business.
- • This role is ideal for someone who thrives in a dynamic startup environment, enjoys tackling challenging technical problems, and is passionate about building strong, collaborative relationships with key clients.
- • You will be expected to understand the intricacies of API development and integration, and how Stainless facilitates these processes for our enterprise clients.
- • Contributing to the development of best practices and playbooks for technical account management within Stainless will be an important part of your role as the team grows.
- • You will act as a bridge between the technical capabilities of Stainless and the strategic business objectives of our customers, ensuring alignment and mutual success.
- • Your ability to anticipate customer needs and offer proactive solutions will be highly valued, fostering a sense of partnership and reliability.
- • You will be a key player in customer onboarding and ongoing adoption, ensuring clients are leveraging the full potential of the Stainless platform from day one.
- • The role requires a commitment to continuous learning, both in terms of technical skills and understanding evolving customer needs within the API space.
- • You will contribute to a culture of customer-centricity, championing the needs and success of our most important partners within Stainless.
🎯 Requirements
- • Proven experience in a technical customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success Engineering, or Technical Support Engineering.
- • Strong technical background, ideally with a degree in Computer Science, Engineering, or a related field, or equivalent practical experience, enabling credible engagement with senior engineers.
- • Demonstrated ability to build and maintain strong, trusted relationships with technical stakeholders at enterprise-level organizations.
- • Exceptional organizational skills with a proven track record of managing multiple complex workstreams, issues, and customer requests simultaneously without compromising quality.
- • Proficient in technical troubleshooting, with a methodical approach to investigating and resolving complex technical problems.
- • Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.
- • Ability to remain calm and professional under pressure, managing difficult situations with empathy and effective problem-solving.
🏖️ Benefits
- • Competitive salary and generous equity grants.
- • Comprehensive healthcare coverage options, including fully covered platinum plans.
- • Paid commuter benefits and similar perks.
- • Paid team lunch meals during workdays.
- • Flexible Paid Time Off (PTO) policy.
- • Three weeks of company-wide vacation annually (two weeks in December, one week at the end of the summer).
- • Flexible work-from-home arrangements.
- • One month of fully remote work per year (specifically, the month of February).
Skills & Technologies
Datadog
Remote
About Stainless API
Stainless API provides a platform for developers to build and manage API gateways. Their service simplifies the process of creating, deploying, and scaling APIs, offering features like request routing, authentication, rate limiting, and analytics. Stainless API aims to streamline API development workflows, enabling businesses to expose their services securely and efficiently. It supports various integration options and helps manage the complexities of API infrastructure, allowing developers to focus on core application logic rather than backend management. The platform is designed for both individual developers and larger teams looking to establish robust API strategies and maintain high availability for their services.
