Customer Success Engineer, Battle Road [Ft. Leavenworth] - Relocation Provided

Onebrief Inc.

Job Overview

Location

Fort Leavenworth, KS

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Engineer at Battle Road by Onebrief, you operate at the intersection of engineering and mission execution.
• You'll deploy AtomEngine into real-world military training environments, including Secret and air-gapped systems, where you'll configure, extend, troubleshoot, and improve the platform while working directly with customers.
• You are the last mile between Battle Road's simulation technology and the warfighter.
• Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.
• Embed onsite with customers at Fort Leavenworth, Kansas to understand operational needs, iterate alongside users, ensure successful deployments, and translate real-world friction into actionable Product and Engineering feedback by providing military context and operational priorities that enable engineering teams to prioritize effectively.
• Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity, while resolving technical issues in real time during high-visibility exercises—including in front of large audiences—and implementing technical fixes to ensure the software functions optimally for upcoming customer exercises.
• When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python.
• Communicate technical concepts clearly to military stakeholders, partners, and internal teams by explaining complex capabilities, engaging constructively with key stakeholders, and responding to challenging questions with clarity and professionalism.
• Improve documentation, deployment processes, and operational repeatability to enable scalable deployments and long-term customer success.
• Travel occasionally to support customer engagements and operational exercises.
• This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.
• A successful Customer Success Engineer will:
• Be a technical expert on Onebrief and Atom Engine Technologies, demonstrating initiative and the ability to work independently.
• Have developed deep relationships with Customers
• Explain technical concepts clearly to military stakeholders, partners, and internal teams when supporting deployments, troubleshooting, and exercise execution.
• This role is eligible for a relocation bonus

🎯 Requirements

• 3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.
• Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar.
• Experience troubleshooting software systems, integrations, networking, or distributed applications, with strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
• Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams.
• Prior military experience and Active Secret or Top Secret security clearance.
• Willingness and ability to work onsite at Fort Leavenworth daily and travel to other sites approximately 20% of the time.

🏖️ Benefits

• Eligible for relocation bonus
• Opportunity to work with a distributed team of builders from military, operational, and technology backgrounds
• Collaborative and dynamic work environment
• Access to cutting-edge technology and AI capabilities
• Opportunity to contribute to the growth and success of a rapidly scaling company
• Comprehensive benefits package
• Professional development opportunities
• Flexible work arrangements

🏠 Location

• Fort Leavenworth, KS
• Kansas
• US
• True

Skills & Technologies

Python

Remote

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Onebrief Inc.

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About Onebrief Inc.

Onebrief develops AI-driven software that creates, updates, and synchronizes military campaign plans across classified and coalition networks. Its platform ingests doctrine, intelligence, and logistics data to generate living briefings, timelines, and risk assessments for joint and allied forces. Designed for secure environments, the system replaces static slide decks with interactive, version-controlled plans that adapt to real-time information, enabling faster decision cycles and unified command intent during multi-domain operations.

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