Job Overview
Location
Switzerland
Job Type
Full-time
Category
Customer Success
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with everyone from developers to CIOs and CTOs.
- • Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- • Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations — making Deepgram successful inside the customer's environment.
- • Run discovery continuously: surface customer problems, understand their business impact, and translate them into actionable requirements for product and engineering.
- • Identify and scope expansion (cross-sell, upsell, multi-product) in partnership with Sales, and lead executive business reviews and joint planning sessions.
- • Act as the voice of the customer internally — influencing roadmap, GTM strategy, and the tools we build to support customers.
- • Track adoption, usage, health, and expansion to drive outcomes; travel to customer sites as needed.
- • Operate AI-first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader CS team.
🎯 Requirements
- • Significant experience in technical, customer-facing roles — TAM, sales/solutions engineering, enterprise CS with a strong technical focus, implementation, or forward-deployed work — at API-driven, developer-first, or AI companies.
- • A track record that blends customer ownership with technical depth: solution design, hands-on troubleshooting, and commercial growth.
- • Hands-on experience running demos, POCs, or technical workshops with enterprise customers — leading them, not just attending.
- • Demonstrated success identifying and landing expansion in complex enterprise accounts.
- • Fluency discussing APIs, integrations, and developer workflows, and troubleshooting L1-style issues (no coding required, but genuinely conversant — not hand-waving).
🏖️ Benefits
- • Competitive salary
- • Comprehensive benefits package
- • Opportunity to work with a leading platform in the Voice AI economy
- • Collaborative and dynamic work environment
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Deepgram Inc.
Deepgram builds end-to-end speech AI infrastructure that converts live or recorded audio into text and insights. The company trains large-scale neural networks on GPU clusters to deliver low-latency transcription, keyword detection, and speaker diarization through a single API. Developers use the platform for call centers, meetings, podcasts, and voice bots, paying per minute or hosting the engine on-premise. Founded in 2015 and headquartered in San Francisco, Deepgram serves enterprises seeking accurate, private, and customizable speech recognition without vendor lock-in.
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