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This position was posted on July 9, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Switzerland
Job Type
Full-time
Category
Customer Success
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with everyone from developers to CIOs and CTOs.
- • Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- • Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations — making Deepgram successful inside the customer's environment.
- • Run discovery continuously: surface customer problems, understand their business impact, and translate them into actionable requirements for product and engineering.
- • Identify and scope expansion (cross-sell, upsell, multi-product) in partnership with Sales, and lead executive business reviews and joint planning sessions.
- • Act as the voice of the customer internally — influencing roadmap, GTM strategy, and the tools we build to support customers.
- • Track adoption, usage, health, and expansion to drive outcomes; travel to customer sites as needed.
- • Operate AI-first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader CS team.
🎯 Requirements
- • Significant experience in technical, customer-facing roles — TAM, sales/solutions engineering, enterprise CS with a strong technical focus, implementation, or forward-deployed work — at API-driven, developer-first, or AI companies.
- • A track record that blends customer ownership with technical depth: solution design, hands-on troubleshooting, and commercial growth.
- • Hands-on experience running demos, POCs, or technical workshops with enterprise customers — leading them, not just attending.
- • Demonstrated success identifying and landing expansion in complex enterprise accounts.
- • Fluency discussing APIs, integrations, and developer workflows, and troubleshooting L1-style issues (no coding required, but genuinely conversant — not hand-waving).
🏖️ Benefits
- • Competitive salary
- • Comprehensive benefits package
- • Opportunity to work with a leading platform in the Voice AI economy
- • Collaborative and dynamic work environment
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Deepgram Inc.
Deepgram builds end-to-end speech AI infrastructure that converts live or recorded audio into text and insights. The company trains large-scale neural networks on GPU clusters to deliver low-latency transcription, keyword detection, and speaker diarization through a single API. Developers use the platform for call centers, meetings, podcasts, and voice bots, paying per minute or hosting the engine on-premise. Founded in 2015 and headquartered in San Francisco, Deepgram serves enterprises seeking accurate, private, and customizable speech recognition without vendor lock-in.
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