Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Executive at Hippocratic AI, you will serve as an embedded partner within client healthcare systems, driving the successful implementation and adoption of the company’s safety-focused generative AI platform in real-world clinical environments. This role is critical to ensuring that Hippocratic AI’s technology delivers measurable improvements in patient care, operational efficiency, and staff satisfaction by acting as the trusted advisor and execution lead onsite at health systems.
- • You will spend 75-80% of your time onsite at client locations, functioning as a forward-deployed implementation lead responsible for end-to-end post-sale delivery, including workflow discovery, solution configuration, rollout, training, and sustained adoption across nursing and clinical teams. Your presence will bridge the gap between technology and practice, ensuring that AI tools are seamlessly integrated into daily operations to support better outcomes.
- • You will build and maintain strong, trust-based relationships with a wide range of stakeholders — from front-line nurses and clinicians to operational leaders, IT teams, and C-suite executives — positioning yourself as a go-to partner who understands both the clinical realities and strategic goals of the health system.
- • Hippocratic AI is a mission-driven, Category-defining company at the intersection of healthcare and generative AI, backed by $404M in funding and a $3.5B valuation, with deep expertise from physicians, AI pioneers, and leaders from institutions like Johns Hopkins, Stanford, Google, Meta, and NVIDIA. Joining this team means contributing to the world’s first healthcare-only, safety-focused LLM designed to transform patient outcomes at scale.
- • In this role, you will develop deep expertise in healthcare AI implementation, change management, and clinical workflow optimization while making a tangible impact on how frontline staff deliver care. You will have the opportunity to shape product direction through direct client feedback, present findings at industry forums, and grow as a leader in the emerging field of responsible AI in healthcare.
🎯 Requirements
- • 5+ years of experience in health systems, including customer success, account management, or project management within clinical or operational healthcare environments.
- • Proven experience leading complex, onsite implementations of technology solutions in healthcare settings, particularly involving workflow integration and staff training.
- • Exceptional relationship-building and communication skills, with the ability to engage effectively across all levels of a healthcare organization — from front-line staff to executives.
- • Strong understanding of clinical workflows, healthcare operations, and regulatory requirements (e.g., HIPAA, HITECH) as they apply to technology adoption.
- • Demonstrated ability to manage multiple workstreams autonomously in fast-paced, ambiguous environments, with strong project management and organizational skills.
- • Willingness and ability to travel 75-80% of the time, including overnight and out-of-state trips to client sites.
🏖️ Benefits
- • Opportunity to work on cutting-edge, safety-focused generative AI technology that is transforming healthcare delivery and patient outcomes at a global scale.
- • Hybrid work model with significant autonomy — spend most of your time embedded at client sites, with periodic in-office collaboration in Palo Alto.
- • Comprehensive health, dental, and vision insurance, plus 401(k) plan with company match.
- • Generous paid time off and company holidays to support work-life balance despite high travel demands.
- • Access to professional development opportunities, including conference participation and internal training from leading experts in healthcare and AI.
- • Equity compensation as part of a high-growth, venture-backed startup with a $3.5B valuation and strong investor backing.
Skills & Technologies
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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