Customer Success Executive

Carwow Ltd

Job Overview

Location

Winnersh

Job Type

Full-time

Full Job Description

📋 Description

• We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team.
• In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles.
• You'll combine your communication skills with a customer-centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process.
• Manage a lead pipeline of potential customers looking to sell their car via our online auction.
• Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
• Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
• Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
• Handle negotiations & customer objections.
• Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
• Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
• Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.
• Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.
• KEY REQUIREMENTS
• Experience working within a target focused environment and managing a pipeline independently.
• Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
• A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals.
• Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up.
• Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
• Comfort working with various communication channels, including phone, email, live chat, and SMS.
• Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (37.5 hours per week).
• Hybrid working available, with a minimum requirement of 3 days per week in the office.
• Enthusiasm for the automotive industry is a plus.

🏖️ Benefits

• Competitive salary + commission
• Company share options
• Enhanced holiday package
• 28 annual leave days
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!
• For your third year anniversary, get 30 days of annual leave per year
• For your tenth year anniversary, get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Pension scheme via Royal London
• Vitality Private Healthcare
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for

Skills & Technologies

Express

Hybrid

Degree Required

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Carwow Ltd

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About Carwow Ltd

Carwow is a UK-based online platform that allows consumers to compare new-car offers from franchised dealers and buy or lease vehicles digitally. Founded in 2010, it aggregates dealer pricing, facilitates vehicle ordering, and provides financing and leasing options. The company also offers trade-in valuations and home delivery services, while charging partner dealerships a fee for completed sales. Headquartered in London, Carwow operates in the United Kingdom and several European markets, aiming to simplify the car-buying process through technology and transparent pricing.

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