Job Overview
Location
Ohio
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client healthcare locations.
- • Own post-sale delivery including workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
- • Build and maintain strong relationships with clinical staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
- • Lead product implementations by aligning Hippocratic AI’s AI-powered solutions with existing nursing workflows and operational processes in real-world clinical environments.
- • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI tools, ensuring sustained adoption and measurable success.
- • Identify opportunities to improve patient care outcomes and operational efficiencies using AI tools, particularly in bedside care and broader healthcare operations.
- • Manage day-to-day client relationships, ensuring seamless communication and timely resolution of operational concerns.
- • Collaborate with internal product, sales, and engineering teams to relay client feedback, influence roadmap priorities, and enhance user experience.
- • Establish and track key metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies, and present results to both client and internal stakeholders.
- • Collaborate with client leadership to share AI implementation best practices, including presenting at conferences and webinars on the impact of AI in Nursing and Health System Operations.
- • Operate autonomously in a client-embedded role, requiring independent decision-making and proactive problem-solving.
- • Fulfill all client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations mandated by healthcare facilities.
- • Travel 25-50% of the time, including overnight and out-of-state trips, to support onsite engagements with client health systems.
🎯 Requirements
- • Bachelor’s degree from an accredited university
- • 5+ years of health systems experience in customer success, account management, or project management
- • Experience leading complex, onsite implementations in clinical or operational healthcare environments
- • Strong understanding of healthcare industry workflows and regulatory requirements
- • Ability to satisfy client-specific credentialing requirements including drug screening and vaccinations
- • Comfortable operating autonomously in a client-embedded role
🏖️ Benefits
- • Work with a team of physicians, AI pioneers, and researchers from institutions like Johns Hopkins, Stanford, and Google
- • Join a company with $404M in total funding and a $3.5B valuation
- • Contribute to building the world’s first healthcare-only, safety-focused LLM platform
- • Partner with leading healthcare systems and investors including a16z, CapitalG, General Catalyst, and Kleiner Perkins
- • Engage in high-impact work transforming patient outcomes at a global scale
- • Opportunity to present outcomes and best practices at industry conferences and webinars
Skills & Technologies
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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