Job Overview
Location
Cincinnati, OH
Job Type
Full-time
Category
Customer Success
Date Posted
August 18, 2026
Full Job Description
đź“‹ Description
- • Serve as the dedicated customer success lead for a key client, building strong relationships and driving outcomes through regular onsite collaboration.
- • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
- • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
- • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
- • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
- • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
- • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
- • Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
- • Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
- • Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
🎯 Requirements
- • Bachelor’s degree from an accredited university is required.
- • 5+ years of health systems experience, including customer success, account management, or project management.
- • Experience leading complex, onsite implementations in clinical or operational healthcare environments.
- • Exceptional relationship-building skills across an organization, from front-line staff to executives.
🏖️ Benefits
- • Starting total compensation for this role is $200,000, which includes base salary, performance bonus, and our In-Residence Bonus for candidates who commit to 5 days onsite at customer locations per week for 12 months.
Skills & Technologies
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About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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