Job Overview
Location
New Orleans, LA
Job Type
Full-time
Category
Customer Success
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Executive at Hippocratic AI, you will serve as an embedded partner within client healthcare systems, driving the successful implementation and adoption of the company’s safety-focused generative AI platform in real-world clinical environments. This role is critical to ensuring that Hippocratic AI’s technology delivers measurable improvements in patient outcomes, workflow efficiency, and staff satisfaction by acting as the trusted onsite advisor and execution lead for health system clients.
- • You will spend 4–5 days per week onsite at assigned client locations in New Orleans, leading post-sale delivery through workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. Your day-to-day responsibilities include building strong relationships with frontline staff, operational leaders, executives, and IT teams; training healthcare teams on effective use of Hippocratic AI solutions; identifying opportunities to improve workflows and patient care using AI tools; managing day-to-day client relationships; collaborating with internal product, sales, and engineering teams to relay feedback and influence roadmap priorities; establishing and tracking success metrics such as adoption rates and operational efficiencies; and presenting results to both client and internal stakeholders. You will also travel periodically to Hippocratic AI’s offices in Palo Alto for strategic planning and team sessions.
- • Hippocratic AI is a pioneering generative AI company focused exclusively on healthcare, backed by $404M in funding from top-tier investors including Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, and others. The company has developed the Polaris constellation of LLMs, achieving over 99.9% accuracy in safe, autonomous clinical conversations with patients. You will join a mission-driven team of physicians, hospital leaders, AI pioneers, and researchers from institutions like Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA, all working to reinvent healthcare with safety-first AI at a global scale.
- • In this role, you will develop deep expertise in healthcare AI implementation, change management, and clinical workflow optimization while building a track record of driving measurable impact in complex health systems. You will have the opportunity to shape best practices for AI adoption in nursing and clinical operations, present findings at conferences and executive forums, and grow as a trusted advisor at the intersection of healthcare and cutting-edge AI technology—positioning yourself for long-term leadership in health tech innovation.
🎯 Requirements
- • 5+ years of health systems experience, including customer success, account management, or project management
- • Experience leading complex, onsite implementations in clinical or operational healthcare environments
- • Exceptional relationship-building skills across an organization, from front-line staff to executives
- • Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements
- • Experience working with cross-functional teams in a fast-paced startup environment
- • Strong project management skills with the ability to manage multiple workstreams onsite
- • Comfortable operating autonomously in a client-embedded role
- • Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings (nice-to-have)
- • Advanced knowledge of healthcare workflows and compliance standards (nice-to-have)
- • Background in healthcare consulting, transformation initiatives, or system-wide implementations (nice-to-have)
- • Experience presenting outcomes and best practices at conferences or executive forums (nice-to-have)
🏖️ Benefits
- • Opportunity to work with a mission-driven company at the forefront of safe, healthcare-focused generative AI
- • Backed by $404M in funding from leading healthcare and AI investors including Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, and others
- • Collaborate with world-class experts from institutions like Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA
- • Hybrid work model with 4–5 days per week onsite at client locations in New Orleans and periodic travel to Palo Alto offices
- • Chance to drive measurable impact on patient outcomes, workflow efficiency, and AI adoption in real-world health systems
- • Professional growth through exposure to strategic implementation, change management, and healthcare innovation at scale
Skills & Technologies
Onsite
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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