Job Overview
Location
New York, NY
Job Type
Full-time
Category
Customer Success
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Executive at Hippocratic AI, you will serve as an embedded partner within client healthcare systems, driving the successful implementation and adoption of the company’s safety-focused generative AI platform in real-world clinical environments. This role is critical to ensuring that Hippocratic AI’s technology delivers measurable improvements in patient care, operational efficiency, and staff satisfaction by acting as the trusted advisor and execution lead onsite at client locations.
- • You will spend 4–5 days per week onsite at assigned healthcare facilities in New York, leading end-to-end post-sale delivery including workflow discovery, solution configuration, rollout, training, and adoption across nursing and clinical teams. Your day-to-day responsibilities will involve building strong relationships with front-line staff, operational leaders, IT, and executives; training healthcare professionals on effective use of AI tools; identifying opportunities to enhance workflows and patient outcomes; managing client relationships; collaborating with internal product, sales, and engineering teams to relay feedback; and establishing and tracking key success metrics such as adoption rates, clinical outcomes, and operational efficiencies to present to stakeholders.
- • You will join a mission-driven team at Hippocratic AI, the leading generative AI company in healthcare, backed by top-tier investors and founded by physicians, AI pioneers, and leaders from institutions like Johns Hopkins, Stanford, Google, Meta, and NVIDIA. The company is building the world’s first healthcare‑only, safety‑focused LLM with over 99.9% accuracy, aiming to transform patient outcomes globally through responsible AI innovation.
- • In this role, you will develop deep expertise in healthcare AI implementation, change management, and clinical workflow optimization while making a tangible impact on patient care. You will have the opportunity to shape best practices for AI adoption in health systems, present findings at conferences and executive forums, and grow as a trusted advisor at the intersection of healthcare and cutting-edge technology.
🎯 Requirements
- • 5+ years of health systems experience in customer success, account management, or project management
- • Proven experience leading complex, onsite implementations in clinical or operational healthcare environments
- • Exceptional relationship-building skills across all levels of a healthcare organization, from front-line staff to C-suite executives
- • Strong understanding of healthcare industry dynamics, clinical workflows, and regulatory requirements
- • Demonstrated ability to manage multiple workstreams autonomously in fast-paced, client-embedded startup environments
- • Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings (nice-to-have)
- • Background in healthcare consulting, transformation initiatives, or system-wide implementations (nice-to-have)
🏖️ Benefits
- • Opportunity to work on pioneering, safety-first generative AI technology transforming healthcare at scale
- • Hybrid work model with significant onsite client engagement in New York and periodic travel to Hippocratic AI offices in Palo Alto for team alignment
- • Access to a world-class team of physicians, AI experts, and healthcare leaders from top institutions and tech companies
- • Backed by $404M in funding from leading investors including Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, and others
- • Chance to drive measurable impact on patient outcomes and operational efficiency in leading health systems
- • Professional growth through presenting at conferences, shaping AI best practices, and working on category-defining healthcare innovation
Skills & Technologies
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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