Customer Success Executive (Philadelphia, PA)

Hippocratic AI Inc.

Job Overview

Location

Philadelphia, PA

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Executive at Hippocratic AI, you will serve as an embedded partner within client healthcare systems, driving the successful implementation and adoption of the company’s safety-focused generative AI platform designed to transform patient outcomes through autonomous clinical conversations.
• This role is critical to ensuring measurable impact in real-world clinical environments by bridging cutting-edge AI technology with frontline healthcare operations, directly contributing to Hippocratic AI’s mission of reinventing healthcare with safety-first innovation.
• You will spend multiple days per week onsite at assigned client locations in Philadelphia, leading post-sale delivery including workflow discovery, solution configuration, rollout, and adoption across nursing and clinical teams while building trusted relationships with staff, operational leaders, executives, and IT.
• Your day-to-day responsibilities include training healthcare staff on effective use of Hippocratic AI solutions, identifying opportunities to improve workflows and patient care outcomes using AI tools, managing day-to-day client relationships, and collaborating with internal product, sales, and engineering teams to relay feedback and influence roadmap priorities.
• You will establish and track key success metrics such as patient care outcomes, team adoption rates, and operational efficiencies, presenting results to both client and internal stakeholders to demonstrate value and drive continuous improvement.
• The role requires extensive travel to healthcare facilities for onsite support and training, as well as periodic visits to Hippocratic AI’s Palo Alto office for strategic planning and team sessions, ensuring alignment between client needs and company innovation.
• You will partner closely with the Customer Success Director and act as the tip of the spear for Hippocratic AI within assigned health systems, sharing best practices from AI implementation at conferences and webinars to advance industry knowledge.
• Hippocratic AI is a category-defining company backed by $404M in funding from top-tier investors including Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, and others, with a $3.5B valuation following its Series C round.
• The company was co-founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from elite institutions such as El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA, ensuring deep expertise in both healthcare and artificial intelligence.
• By joining Hippocratic AI, you will work alongside experts who have spent their careers improving care, advancing science, and building world-changing technologies, contributing to a platform with over 99.9% accuracy in safe, autonomous clinical conversations.
• This role offers the opportunity to build and scale transformative AI solutions in real-world healthcare settings, gaining unparalleled experience in deploying enterprise AI at the intersection of clinical operations and technological innovation.
• You will develop advanced skills in healthcare technology implementation, change management, cross-functional leadership, and data-driven outcome measurement within high-stakes clinical environments.
• The position enables you to make a tangible difference in patient care by ensuring AI tools are adopted effectively, safely, and sustainably across nursing and operational workflows, directly supporting improved health outcomes at scale.

🎯 Requirements

• 5+ years of health systems experience, including customer success, account management, or project management
• Experience leading complex, onsite implementations in clinical or operational healthcare environments
• Exceptional relationship-building skills across an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements
• Experience working with cross-functional teams in a fast-paced startup environment
• Strong project management skills with the ability to manage multiple workstreams onsite
• Comfortable operating autonomously in a client-embedded role

🏖️ Benefits

• Opportunity to work with a pioneering generative AI company in healthcare that has achieved over 99.9% accuracy in safe, autonomous clinical conversations
• Backed by $404M in total funding from world-leading healthcare and AI investors including Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, and Rick Klausner
• Collaborate with a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA
• Physically present at client sites weekly to drive real-world impact and build deep relationships within healthcare systems
• Periodic travel to Hippocratic AI’s Palo Alto office for strategic planning and team sessions
• Role designed for professionals who thrive in high-touch, forward-deployed implementation environments similar to top consulting firms

Skills & Technologies

Onsite

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Hippocratic AI Inc.

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About Hippocratic AI Inc.

Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.

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