Job Overview
Location
York, PA
Job Type
Full-time
Category
Customer Success
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • Serve as the dedicated customer success lead for a key client, building strong relationships and driving outcomes through regular onsite collaboration.
- • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
- • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
- • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
- • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
- • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
- • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
- • Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
- • Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
- • Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
- • This is an onsite role based in York, PA, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.
🎯 Requirements
- • Bachelor’s degree from an accredited university is required.
- • 5+ years of health systems experience, including customer success, account management, or project management.
- • Experience leading complex, onsite implementations in clinical or operational healthcare environments.
- • Exceptional relationship-building skills across an organization, from front-line staff to executives.
- • Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
- • Experience working with cross-functional teams in a fast-paced startup environment.
- • Strong project management skills with the ability to manage multiple workstreams onsite.
- • Comfortable operating autonomously in a client-embedded role.
- • Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
🏖️ Benefits
- • Starting total compensation of $220,000, which includes base salary, performance bonus, and In-Residence Bonus for 5 days onsite per week for 12 months.
- • Opportunity to work with a leading generative AI company in healthcare backed by top-tier investors including Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, and others.
- • Collaborate with experts from institutions like Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA who are shaping the future of safe, life-changing AI in healthcare.
- • Build alongside the best in healthcare and AI, contributing to a platform with over 99.9% accuracy in autonomous clinical conversations.
- • Be part of a mission-driven team reinventing healthcare with AI that puts safety first, transforming patient outcomes at a global scale.
- • Gain exposure to strategic planning and team sessions at Hippocratic AI headquarters in Palo Alto, CA, while making impact onsite at client health systems.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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