Job Overview
Location
Japan
Job Type
Full-time
Category
Customer Success
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • Lead onboarding and implementation for Japanese customers from discovery through to go-live, working directly with clinicians and operational staff on the ground.
- • Travel regularly to customer sites during critical adoption phases to deliver training, resolve friction in real time, and build the kind of trust that only comes from being present.
- • Map Japanese clinical workflows across specialties and settings, then configure Heidi (templates, documentation outputs, consultation styles) to fit how care is actually delivered here.
- • Triage and resolve clinical and template-related questions, knowing when to fix something directly and when to escalate.
- • Capture what you're learning in the field and feed it back into the broader Customer Success and Product teams so Heidi keeps improving for Japanese clinicians.
- • Build and scale the Japan clinical enablement playbook, including training materials, workflow guidance, and self-serve resources that scale as the customer base grows.
🎯 Requirements
- • A clinical background (medical, nursing, allied health) with enough practice experience to understand what documentation actually demands of clinicians across different specialties.
- • Fluency in Japanese and English. You'll be supporting end users, presenting to clinical leadership, and communicating with a globally distributed team.
- • Experience in a customer-facing, implementation, or clinical operations role, ideally in healthtech or a SaaS environment.
- • Comfort building process where little exists. Japan is an early market for Heidi and you'll be figuring things out as you go.
- • Strong organisational instincts. You'll be running multiple onboardings at once and managing site visits across the country.
- • A genuine interest in how AI tools can improve clinical workflows, and the ability to explain that clearly to skeptical clinicians.
🏖️ Benefits
- • Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
- • Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
- • Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
- • Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
- • Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
- • Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Heidi Health Pty Ltd
Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.
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