Customer Success Lead

Notable Inc.

Job Overview

Location

Denver, CO

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Lead for strategic accounts at Notable Health, you are the accountable owner of customer outcomes across some of our most complex and high-impact healthcare partnerships, leading the post-sale relationship end-to-end—owning adoption, value realization, governance, and long-term success—while serving as a trusted executive partner to customer leadership and the internal quarterback across Notable teams.
• You will establish and maintain trusted relationships with C-suite and senior leaders, lead executive-level conversations connecting Notable’s platform capabilities to measurable operational, financial, and clinical outcomes, and represent the customer internally at the highest level to ensure executive context, commitments, and risks are clearly understood and acted upon.
• Notable is the leading healthcare AI platform for transforming workforce productivity, used by health systems, hospitals, and payers to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff, with a mission to improve the lives of patients, staff, and clinicians and impact 100 million patients.
• You will learn to translate customer strategy and feedback into clear internal direction that informs delivery planning and product evolution, own durable systems of record for account plans and value roadmaps, and drive disciplined communication that reduces ad hoc work while ensuring alignment across customer and internal stakeholders, ultimately gaining expertise in healthcare enterprise success and executive partnership.

🎯 Requirements

• 7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology.
• Proven experience partnering with and influencing C-suite and senior healthcare executives.
• Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms.
• Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships.
• Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans.
• Highly organized, strategic, and comfortable leading cross-functional teams without direct authority.
• Bachelor’s degree or equivalent practical experience.
• Willingness to travel up to 30% of the time.

🏖️ Benefits

• Opportunity to impact 100 million patients through meaningful change in healthcare at scale.
• Culture that gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.
• Highly visible role with strong executive presence and operational rigor, serving as a trusted advisor to customer leadership.
• Internal quarterback role across Customer Success, Delivery, Product, Support, and Partnerships, driving clarity on ownership and timelines.
• Commercial partnership enablement, supporting renewals and expansions through demonstrated value and roadmap execution.
• Meaningful on-site presence to deepen relationships, understand operational realities, and strengthen partnership credibility.

Skills & Technologies

Swift

Senior

Remote

Degree Required

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Notable Inc.

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About Notable Inc.

Notable Inc. is a technology company focused on revolutionizing the healthcare industry through its AI-powered platform. The company provides a comprehensive solution that automates administrative tasks, streamlines clinical workflows, and enhances patient engagement. Notable's technology leverages natural language processing and machine learning to extract relevant information from unstructured data, such as physician notes and patient histories. This allows healthcare providers to reduce administrative burden, improve documentation accuracy, and spend more time on patient care. The platform integrates seamlessly with existing electronic health record (EHR) systems, offering a scalable and efficient way to modernize healthcare operations. Notable aims to improve the overall efficiency and quality of care delivery.

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