Job Overview
Location
San Francisco
Job Type
Full-time
Category
Customer Success
Date Posted
July 10, 2026
Full Job Description
📋 Description
- • Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.
- • Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
- • Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.
- • Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
- • Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.
- • Represent the voice of the customer internally, influencing product roadmaps and operational improvements.
🎯 Requirements
- • 8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams.
- • Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.
- • Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up.
- • Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level.
- • A coaching mindset and passion for developing high-performing teams.
🏖️ Benefits
- • $191,800 - $250,000 USD OTE 80/20
- • Equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
- • Committed to providing reasonable accommodations to applicants with disabilities.
Skills & Technologies
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About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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