Customer Success Manager

Anima App Ltd.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• We're looking for a Customer Success Manager to join our mission-driven team at Anima App Ltd. in London.
• The ideal candidate has 3+ years of experience in B2B SaaS Customer Success at a high-growth startup, with a track record of driving retention and surfacing expansion opportunities.
• They should be a gifted relationship builder who reads people fast, earns trust quickly, and can coach clinicians and practice managers toward real behaviour change.
• The role requires someone who is obsessed with customer experience, self-starting, and organised, with a strong ability to deliver an exceptional customer experience.
• The Customer Success Manager will own a portfolio of Anima customers end to end, onboarding new clinics, driving adoption, fanaticism, and best-in-class customer retention.
• They will protect and grow the existing revenue base by building deep relationships, spotting churn risks early, and driving expansion conversations.
• The Customer Success Manager will be a powerful conduit between users and our product teams, translating clinical and administrative pain points into actionable insights that shape future iterations of Anima.
• They will build and iterate on CS playbooks, processes, and data-driven frameworks that make user fanaticism repeatable and scalable as we grow from hundreds of practices to thousands.

🎯 Requirements

• 3+ years of experience in B2B SaaS Customer Success at a high-growth startup.
• Track record of driving retention and surfacing expansion opportunities.
• Gifted relationship builder who reads people fast, earns trust quickly, and can coach clinicians and practice managers toward real behaviour change.

🏖️ Benefits

• Opportunity to work in one of the most important parts of the business with a mission-driven team.
• Ability to own a portfolio of Anima customers end to end.
• Chance to protect and grow the existing revenue base by building deep relationships and spotting churn risks early.
• Opportunity to be a powerful conduit between users and our product teams.
• Ability to build and iterate on CS playbooks, processes, and data-driven frameworks.

Skills & Technologies

Onsite

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Anima App Ltd.

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About Anima App Ltd.

Anima App Ltd. provides a design-to-code platform that converts Figma, Adobe XD and Sketch prototypes into developer-friendly HTML, React and Vue code. Founded in 2017 and headquartered in Tel-Aviv, the company enables designers to export responsive, interactive components while maintaining fidelity to original designs. Its technology parses design layers, applies auto-layout rules, and generates clean code that engineers can customize, aiming to reduce manual handoff time and accelerate product development cycles for digital teams.

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