Job Overview
Location
Toronto
Job Type
Full-time
Category
Customer Success
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Zip, you will play a pivotal role in helping enterprise clients transform their B2B purchasing processes through Zip’s AI-powered procurement platform, directly contributing to customer retention, expansion, and long-term value realization in a high-growth, mission-driven environment.
- • You will manage a diverse portfolio of commercial customers across industries—including technology, finance, healthcare, and consumer brands—by defining and tracking business outcomes, driving platform adoption, and ensuring customers achieve measurable efficiency gains and cost savings through strategic guidance and continuous engagement.
- • Your day-to-day responsibilities will include acting as a trusted procurement advisor to stakeholders in Procurement, Finance, Legal, IT/Security, and Compliance teams; conducting regular business reviews; identifying and nurturing internal champions; translating customer feedback into product insights; and collaborating with Sales, Product, and Engineering to influence roadmap priorities and support renewal and expansion efforts.
- • You will leverage data-driven adoption metrics to monitor customer health, proactively address risks, and design tailored enablement plans—including training sessions, workflow optimization recommendations, and best practice sharing—to empower customers to become self-sufficient product experts within their organizations.
- • You will partner closely with Product and Engineering teams to translate real-world customer needs into actionable feature requirements, while managing expectations and ensuring alignment between customer goals and product capabilities, all within Zip’s fast-paced, innovation-focused culture.
- • You will contribute to the continuous improvement of Customer Success processes, assets, and playbooks, helping to scale the function as Zip expands globally, and will have the opportunity to shape best practices in a category-defining company backed by top-tier investors and serving industry leaders like OpenAI, Snowflake, Coinbase, and JPMorgan Chase.
- • You will develop deep expertise in enterprise SaaS, procurement transformation, and cross-functional stakeholder management, gaining exposure to cutting-edge AI-driven business solutions and building a network of influential professionals across Fortune 500 and high-growth tech companies.
🎯 Requirements
- • 5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Strategic Consulting, preferably within a B2B SaaS or high-paced technology environment.
- • Proven ability to build strong, trust-based relationships with diverse stakeholders, including executives and technical teams, through excellent interpersonal and communication skills.
- • Strong project management and organizational skills, with experience managing dynamic customer portfolios and driving outcomes through structured processes and attention to detail.
- • Business process orientation, including the ability to analyze workflows, identify inefficiencies, and recommend improvements using diagrams, logic frameworks, or process mapping techniques.
- • Proactive, team-oriented mindset with a willingness to identify gaps, take ownership, and support colleagues across functions to drive collective success.
🏖️ Benefits
- • Start-up equity participation, offering direct ownership in Zip’s mission and long-term growth.
- • Comprehensive health, vision, and dental coverage to support employee well-being.
- • Catered lunches and dinners, commuter benefits, flexible PTO, Apple equipment, home office budget, and regular team-building events to foster connection and work-life balance.
Skills & Technologies
About Zip
Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.
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