Customer Success Manager

UiPath, Inc.

Job Overview

Location

Dubai

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at UiPath in Dubai, you will guide enterprise customers through their post-sales journey and AI-powered automation transformation, turning ambition into measurable business outcomes.
• You will own and orchestrate the end-to-end adoption journey, build value delivery plans, run governance cadences, serve as the primary executive point of contact, track customer value via KPIs and ROI, drive adoption through workshops and enablement, monitor consumption metrics, identify and mitigate risks, collaborate with cross-functional teams, and stay current on automation trends.
• UiPath is a fast-moving, growth-focused company committed to enterprise automation software that transforms how the world works, valuing curiosity, self-propulsion, generosity, and genuine care in its people.
• In this role, you will develop strategic executive presence, master organizational change management, deliver measurable customer impact, and grow your expertise in AI-powered automation transformation within a global technology leader.

🎯 Requirements

• Extensive experience in customer success roles with a proven track record of driving satisfaction, adoption, and retention
• Experience in a high-growth technology company, preferably in SaaS, automation, AI, or RPA
• Strong leadership and team-building skills with ability to inspire cross-functional teams without direct authority
• Excellent communication and interpersonal skills with executive presence
• Data-driven mindset with ability to use data for informed decisions and results
• Bachelor's degree in business, technology, or related field (MBA preferred)
• Fluency in English

🏖️ Benefits

• Flexibility in when and where work gets done (hybrid, office-based, remote) based on business needs
• Opportunity to work with AI-powered automation transformation
• Exposure to industry trends, emerging technologies, and automation best practices to drive customer innovation
• Inclusive workplace with equal opportunities regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, neurodiversity, military/veteran status, and reasonable accommodations provided
• Rolling application assessment with no fixed deadline, allowing candidates to apply at any time

Skills & Technologies

Remote

Degree Required

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UiPath, Inc.

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About UiPath, Inc.

UiPath, Inc. is a global software company that develops a platform for robotic process automation (RPA) and artificial intelligence-driven automation. Founded in 2005 and headquartered in New York, it provides tools to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. The platform includes Studio for design, Orchestrator for management, Robots for execution, and AI fabric for cognitive capabilities. UiPath serves enterprises across finance, healthcare, manufacturing, and public sectors, aiming to accelerate digital transformation by automating repetitive business processes and improving operational efficiency.

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