Job Overview
Location
Atlanta HQ
Job Type
Full-time
Category
Customer Success
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at Nexus Cognitive LLC, you will serve as the primary strategic partner for enterprise accounts, ensuring customers derive measurable value from the Nexus platform while driving retention and expansion in a fast-growing, innovative environment focused on AI, data, and cloud infrastructure.
- • You will own the full post-sale lifecycle for a portfolio of enterprise clients, from onboarding and adoption through renewal and growth, acting as a trusted advisor to executive sponsors and day-to-day champions by aligning platform capabilities with business outcomes.
- • Your day-to-day responsibilities include building deep relationships with stakeholders, defining and tracking success metrics, leading quarterly business reviews (QBRs), identifying upsell and cross-sell opportunities in partnership with Sales, and serving as the internal voice of the customer to Product and Engineering teams.
- • You will coordinate with the India Support Hub and Senior L3 Engineers to resolve escalated technical issues promptly, contribute to scaling the Customer Success function by developing onboarding playbooks, health scoring frameworks, and standardized processes, and ensure timely resolution of client-facing challenges.
- • At Nexus, you’ll join a collaborative, curious, and ownership-driven culture spanning the U.S. and India, where innovation in data platforms and AI is balanced with empathy, continuous learning, and teamwork — empowering you to grow while making a tangible impact.
- • In this role, you’ll develop strategic account management expertise, sharpen your executive communication and presentation skills, gain deep technical fluency in data platforms and AI workflows, and build reusable assets that elevate the entire Customer Success organization — positioning you for long-term growth in a high-impact, builder-minded team.
🎯 Requirements
- • 5+ years of experience in Customer Success, Account Management, or a related client-facing role, with at least 2 years focused on enterprise SaaS accounts.
- • Proven track record of achieving or exceeding net retention and expansion targets for complex, technical products.
- • Technical fluency to engage meaningfully in conversations about data platforms, integrations, AI workflows, and cloud infrastructure.
- • Strong executive presence with demonstrated experience leading QBRs and presenting to C-level stakeholders.
- • Familiarity with CRM and Customer Success tools such as Salesforce, Gainsight, Totango, or similar platforms.
- • Highly organized and capable of managing multiple high-priority accounts simultaneously in a fast-moving, evolving environment.
🏖️ Benefits
- • Collaborative team culture rooted in curiosity, respect, and mutual support across U.S. and India teams.
- • Opportunity to work at the forefront of cloud, data, and AI innovation, contributing to meaningful client outcomes.
- • Leadership investment in learning and professional development to support long-term career growth.
- • Challenging, impactful work where your contributions directly influence customer success and company growth.
Skills & Technologies
About Nexus Cognitive LLC
Nexus Cognitive LLC is a Delaware-registered data and AI consultancy that designs cloud-native data platforms, implements real-time analytics, and delivers machine-learning solutions for Fortune 1000 enterprises. The company focuses on modernizing legacy data estates through Microsoft Azure, Databricks, and open-source technologies, offering advisory, implementation, and managed services across retail, healthcare, and financial services sectors. Founded in 2018, it operates with distributed teams across the United States and maintains Microsoft Solutions Partner status for Data & AI and Digital & App Innovation.
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