Customer Success Manager

Canals, Inc.

Job Overview

Location

Chicago

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Canals, Inc., you will own the full post-sale relationship for a portfolio of accounts, driving adoption, retention, and renewals in a fast-growing, profitable startup transforming the $10T industrial supply chain with AI-powered automation. Your work will directly impact how distributors streamline critical workflows, reduce failure points, and scale operations globally—making you a key contributor to both customer success and company growth.
• Day to day, you will lead onboarding and training sessions to ensure confident rollout across customer teams, monitor usage and engagement metrics to identify adoption gaps and expansion opportunities, partner with Product and Engineering to surface insights and resolve issues, facilitate regular business reviews to demonstrate ROI and align on future goals, contribute to the creation of scalable systems and playbooks as the company grows, and champion a customer-first mindset across all interactions—blending relationship management with technical enablement and strategic thinking.
• Canals is an 80-person, fully remote, profitable startup with ~50 engineers, operating across North and South America. The company fosters a strong engineering culture rooted in quality, documentation, and sustainable speed, while maintaining a customer-obsessed, ownership-driven environment where employees are empowered to shape processes and systems from the ground up.
• In this role, you will deepen your expertise in B2B SaaS customer success, gain hands-on experience building scalable processes in an early-stage startup, develop strategic influence by advising product roadmaps through customer insights, and grow as a trusted advisor who helps non-technical teams embrace complex AI-driven technology—positioning you for leadership in customer success, operations, or product strategy within high-growth tech environments.

🎯 Requirements

• Typically 5-8 years of experience in Customer Success for a B2B SaaS product
• Proven experience owning renewals and driving retention across a book of business
• Demonstrated success driving product adoption, utilization, and training end users
• Experience working in an early-stage startup and building playbooks, processes, or systems from scratch
• Strong communication and relationship-building skills across all levels of an organization
• Comfortable explaining technical concepts to non-technical audiences

🏖️ Benefits

• Real-world impact: your work improves global supply chains, saving customers time and reducing waste
• Strong engineering culture: investment in quality and documentation to keep moving fast sustainably
• Culture of ownership: moving fast while putting quality first
• Remote-first, flexible work environment across North and South America
• Stellar product-market fit with tons of customer love
• All-star team with diverse backgrounds to collaborate with and learn from

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Canals, Inc.

Visit Website

About Canals, Inc.

Canals is a software company that specializes in automating key workflow processes—such as sales order entry, invoice processing, and purchase-order/receipt reconciliation—specifically for wholesale distributors. Their platform uses AI to interpret customer emails, PDFs, spreadsheets, handwritten notes and other data formats, then converts them into quotes or orders or processes invoices automatically into the distributor’s ERP system.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.