Customer Success Manager

📋 Description

• • As a Customer Success Manager at Cin7 Limited, you will play a pivotal role in ensuring customers achieve their desired outcomes while using Cin7’s inventory management solutions, directly contributing to customer retention, satisfaction, and long-term business growth.
• • Day to day, you will act as the primary point of contact for assigned customers, conducting regular check-ins, identifying usage patterns, providing product guidance, resolving issues proactively, and collaborating with internal teams to drive adoption and expansion of Cin7’s platform across multiple sales channels.
• • Cin7 is a fast-growing global software company headquartered in Perth, Australia, with a mission to become the world’s leading Inventory Management Software brand by empowering modern product sellers to scale operations and sell seamlessly across global sales channels.
• • In this role, you will develop deep expertise in SaaS customer success methodologies, inventory and multi-channel sales workflows, and cross-functional collaboration—gaining the skills to drive measurable customer outcomes, influence product feedback loops, and advance into senior customer-facing or leadership roles within a high-growth tech environment.