Job Overview
Location
Czechia
Job Type
Full-time
Category
Customer Success
Date Posted
April 27, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Bloomreach, you will be the key contact point for a portfolio of approximately 20 customers, treating them as your own business space — driving strategy, growth, and value at every stage of the cooperation.
- • You will build long-term relationships with clients, act as a trusted advisor and industry expert, and ensure that Bloomreach’s Engagement product delivers value aligned with client goals, while fostering win-win outcomes for both client and company.
- • You will join the Client Services Team, working either from one of Bloomreach’s Central European offices or remotely on a full-time basis, contributing to a company that powers personalization for over 1,400 global brands using its Loomi AI engine.
- • In this role, you will develop deep expertise in B2B SaaS, e-commerce, marketing analytics, and customer lifecycle management, while gaining autonomy to drive outcomes independently and grow into a strategic partner for enterprise clients.
🎯 Requirements
- • 2–4 years of work experience, ideally 2+ years in B2B SaaS within online retail, e-commerce analytics, or marketing, preferably as an Account Manager, CSM, or similar role.
- • Ability to understand and apply analytical concepts to assess business stages, identify key KPIs, and interpret metrics such as customer lifetime value, attribution modeling, and A/B testing.
- • Working proficiency in English (required); Russian is highly valued; French, Italian, or Spanish are nice to have.
- • In-depth knowledge of business trends and the ability to quickly grasp clients’ business models, with familiarity in e-commerce, marketing, and emerging sectors like marketing automation, data science, and personalization.
🏖️ Benefits
- • Flexible working hours and virtual-first work model with access to Bloomreach Hubs across three continents.
- • $1,500 annual professional development budget for courses, certifications, books, and other learning resources.
- • 5 paid days off per year for volunteering activities.
- • Extended parental leave up to 26 calendar weeks for primary caregivers.
- • Participation in company performance bonuses and potential Restricted Stock Units or Stock Options based on role and location.
Skills & Technologies
About Bloomreach Inc.
Bloomreach is a leading digital experience platform (DXP) that empowers businesses to deliver personalized customer experiences across their digital channels. Their AI-powered solutions help companies optimize e-commerce search, merchandising, and marketing automation. By leveraging data and machine learning, Bloomreach enables businesses to understand customer intent, recommend relevant products, and create tailored content. This leads to increased conversion rates, customer loyalty, and revenue growth. They serve a wide range of industries, including retail, CPG, and financial services, helping them compete in the increasingly digital marketplace by providing a unified and intelligent approach to customer engagement.
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