Job Overview
Location
Seattle, Los Angeles, San Francisco or Remote
Job Type
Full-time
Category
Customer Success
Date Posted
August 8, 2026
Full Job Description
đź“‹ Description
- • You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts.
- • You will serve as the lead on these accounts, supporting all aspects of customer health from implementation to renewal.
- • Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance.
- • You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation.
- • This includes leading executive-level business reviews and interpreting complex performance data to influence client decision-making and policy development.
- • You will deploy trainings, biweekly touchpoints with platform operators and program managers, and monthly to quarterly performance deep dives with senior stakeholders.
- • Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration.
- • Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value.
- • Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion.
- • Consult with provider leadership to re-engineer clinical and administrative workflows, ensuring technology adoption is aligned with significant practice transformation and value-based care objectives.
- • Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.
- • Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success.
- • Develop compelling, data-backed narratives to effectively communicate business updates and establish Pearl’s value.
- • A natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals in an ambiguous, changing ACO landscape.
- • Your experience working with providers in a value-based care setting has prepared you to guide customers through significant operational transformations with empathy and data-driven expertise.
- • You are excited to roll up your sleeves to parse through nuanced customer questions, and you thrive in fluid startup environments rather than highly structured or predictable settings with unchanging processes.
🎯 Requirements
- • A Bachelor’s degree or equivalent professional experience.
- • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
- • Experience in value based care.
- • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
- • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
- • Willingness to travel up to 25% for critical in-person customer meetings.
🏖️ Benefits
- • Base Salary Range: $85,000-$115,000 per year.
- • Additional Compensation: Eligible for a discretionary performance bonus and equity options.
- • Benefits: Competitive benefits package.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Pearl Health, Inc.
Pearl Health is a technology company that provides data-driven tools to primary care physicians for managing value-based care contracts. Its platform aggregates and analyzes claims, clinical, and social data to identify high-risk patients, surface actionable insights, and track performance against quality and cost metrics. By offering workflows, benchmarking, and financial reconciliation, the company helps independent practices shift from fee-for-service to risk-sharing arrangements with Medicare Advantage and other payers, aiming to improve patient outcomes while increasing physician revenue.
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