Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at GovWorx, you will be a critical partner to public safety agencies, ensuring they realize maximum value from AI-powered hiring, training, and retention solutions after onboarding.
- • You will drive product adoption, value realization, and customer satisfaction by guiding agencies on best practices, introducing new features, and delivering ongoing enablement through training and strategic reviews.
- • You will serve as a trusted advisor and product champion, building strong relationships with stakeholders in law enforcement, fire, EMS, and 9-1-1 operations to align platform usage with agency goals.
- • You will act as the voice of the customer internally, sharing feedback with Product, Engineering, and Leadership to influence roadmap decisions while monitoring health and addressing risks to support retention and renewal.
- • You will collaborate closely with Onboarding Consultants and Client Account Managers to ensure seamless customer experiences and contribute to refining success playbooks and engagement strategies.
- • You will manage escalations by coordinating with Support, Product, and Engineering teams to resolve issues promptly and maintain clear communication with customers.
- • You will track adoption, engagement, and satisfaction metrics to assess account health and proactively intervene when risks emerge.
- • You will help agencies fully leverage the GovWorx platform to improve operational outcomes for supervisors, trainers, call takers, dispatchers, officers, medics, and leaders.
🎯 Requirements
- • Experience working in or with 9-1-1 QA, Training, or Operations, or prior experience in Law Enforcement, Fire Service, or EMS.
- • Strong communication and relationship-building skills with the ability to influence and guide customers.
- • Experience driving product adoption and customer engagement in a SaaS or technology environment.
- • Ability to understand customer goals and translate them into actionable guidance for platform usage.
- • Highly organized with the ability to manage multiple accounts and priorities.
- • Comfortable leading customer conversations, trainings, and strategic reviews.
🏖️ Benefits
- • Opportunity to directly impact public safety by empowering agencies and improving outcomes for professionals who serve communities daily.
- • Role in a mission-driven company transforming how public safety agencies hire, train, and retain teams through responsible AI and intelligent automation.
- • Clear path to contribute to product evolution by acting as the voice of the customer and influencing roadmap decisions.
- • Fully remote position (U.S.-based) with flexibility to work from anywhere in the United States.
- • Opportunity to develop deep expertise in public safety technology and customer success within a growing, purpose-focused organization.
- • Supportive environment that values a customer-first mindset and passion for helping agencies succeed.
Skills & Technologies
About GovWorx, Inc.
GovWorx is a SaaS company that helps local and state government agencies in the United States manage and automate grants, permitting, licensing, and compliance workflows through a cloud-based platform. It provides configurable modules for application intake, document management, review tracking, reporting, and audit trails, reducing paper and manual processes. Founded in 2016 and headquartered in Raleigh, North Carolina, the company serves municipalities, counties, special districts, and state departments seeking to modernize administrative operations and improve transparency.
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