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This position was posted on March 25, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Virtual - California
Job Type
Full-time
Category
Customer Success
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • Customer Success Manager at CDW Corporation is a pivotal role focused on driving customer satisfaction, retention, and growth by managing the full customer lifecycle—from onboarding to renewal and expansion. This position is essential to CDW’s mission of delivering exceptional technology solutions and building long-term partnerships with customers across business, government, education, and healthcare sectors.
- • Day-to-day responsibilities include serving as the primary point of contact for assigned customer accounts, building and maintaining strong relationships with key stakeholders, coordinating with internal teams (such as sales, support, and product) to resolve issues and align on customer needs, guiding customers through product adoption to ensure value realization, monitoring customer health indicators and usage trends to identify risks and opportunities, conducting regular account reviews, preparing data-driven reports using tools like Salesforce, Power BI, and Excel, supporting contract renewals in partnership with sales teams, identifying upsell and cross-sell opportunities, gathering and documenting customer feedback for continuous improvement, and maintaining proficiency in CDW’s internal systems including Repair Engine and Trainual.
- • CDW is a Fortune 500 and S&P 500 company recognized as a leading multi-brand provider of IT solutions in North America and the UK. The company fosters a culture of trust, connection, and commitment, where coworkers collaborate to deliver innovative technology outcomes. As part of CDW’s AI-fluent organization initiative, the CSM is encouraged to embrace a learner’s mindset, experiment with AI tools, and contribute to a workplace where technology enhances human decision-making rather than replaces it.
- • In this role, the Customer Success Manager will develop deep expertise in enterprise technology solutions, strengthen consultative and relationship-management skills, gain experience in data-informed account planning, and grow their ability to influence cross-functional teams. Success in this position can lead to advancement into senior customer success, account management, or leadership roles within CDW’s expanding customer experience organization.
🎯 Requirements
- • Minimum of 3 years of experience in customer service, customer success, or customer-facing project management, with technology-related experience preferred.
- • Proven experience supporting customer retention, renewals, or account management activities.
- • Proficiency with standard office productivity tools (e.g., Microsoft Office, Google Workspace) and CRM platforms such as Salesforce.
- • Strong organizational and time management skills, with the ability to manage multiple customer accounts and competing priorities effectively.
- • Willingness to travel up to 20% during peak periods to meet customer needs or attend internal/external events.
🏖️ Benefits
- • Competitive pay range of $65,000–$75,000, with potential geographic differentials up to 20% based on location.
- • Comprehensive benefits package including health, dental, vision, life insurance, and disability coverage.
- • Retirement savings plan with company matching contributions.
- • Paid time off, holidays, and parental leave policies supporting work-life balance.
- • Opportunities for professional development, training, and access to learning platforms like Trainual.
- • Commitment to an inclusive, equitable, and respectful workplace as an equal opportunity employer.
Skills & Technologies
About CDW Corporation
CDW Corporation is a Fortune 500 technology solutions provider headquartered in Vernon Hills, Illinois. The company delivers integrated information technology hardware, software, and services to business, government, education, and healthcare customers in the United States, Canada, and the United Kingdom. Its offerings span cloud, cybersecurity, data center, mobility, and collaboration technologies. CDW operates as a value-added reseller and managed services provider, leveraging vendor partnerships with leading technology manufacturers to design, implement, and support complex IT environments. The company was founded in 1984 and trades on the NASDAQ under the symbol CDW.
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