Job Overview
Location
New York, NY
Job Type
Full-time
Category
Marketing
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Build and maintain strong relationships with key client stakeholders to ensure alignment, successful outcomes, and long-term retention through collaborative action plans outlining milestones, responsibilities, and timelines.
- • Master and lead the end-to-end customer onboarding process, guiding clients through product training, adoption, and implementation to drive satisfaction and measurable success.
- • Foster a vibrant customer community by organizing webinars, events, and case studies that encourage knowledge sharing and strengthen peer networks among Vendelux users.
- • Proactively identify and understand client needs, challenges, and strategic goals to tailor product usage and recommend solutions that maximize ROI and impact.
- • Develop and execute strategic account plans for key clients, creating compelling business cases that demonstrate value and drive expansion opportunities including upsells and renewals.
- • Communicate and promote proven best practices, methodologies, and processes that lead to customer success across the client base.
- • Collect, analyze, and synthesize feedback from clients and internal teams to refine product strategies, improve customer experience, and enhance overall satisfaction.
- • Serve as the primary point of contact for clients, ensuring consistent communication, timely issue resolution, and alignment with Vendelux’s mission to transform event marketing into a scalable growth channel.
- • Leverage Vendelux’s AI-powered platform and proprietary data from 250,000+ events to provide clients with actionable insights that help them identify ideal attendees and optimize event participation.
- • Collaborate with product, marketing, and sales teams to relay customer feedback and influence product roadmap priorities based on real-world usage patterns.
- • Support the growth of Vendelux’s network of event organizer partnerships by ensuring clients understand and benefit from shared first-party attendee and sponsorship data.
- • Utilize Vendelux Meetings to help clients automatically book high-value 1:1 meetings at conferences, directly contributing to pipeline generation and event ROI.
- • Maintain deep familiarity with Vendelux’s platform capabilities and industry-specific use cases to confidently advise clients on maximizing the tool’s potential.
- • Contribute to a high-performance, fast-paced culture by taking ownership of outcomes, demanding excellence, and adapting quickly to evolving client and market demands.
🎯 Requirements
- • 5+ years of experience in a Customer Success role at a B2B growth-stage startup
- • Owned the full client lifecycle including onboarding, retention, renewals, and upsells
- • Proven ability to build and manage strategic client relationships in a SaaS environment
- • Strong communicator with experience creating business cases and driving customer adoption
- • Thrives in a fast-paced, high-growth environment and is a quick learner
- • Demonstrated ability to foster customer communities and organize client-facing events or webinars
🏖️ Benefits
- • Competitive base salary and bonus
- • Healthcare coverage including medical, dental, and vision
- • Work from our NYC headquarters
- • Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas–New Years week
Skills & Technologies
About Vendelux Inc.
Vendelux Inc. provides an AI-powered platform that helps event marketers identify high-value trade shows, conferences and exhibitions by analyzing attendee and exhibitor data. The software forecasts ROI, maps target accounts to events, tracks competitor presence and recommends optimal sponsorships. Users search a proprietary database of global events, filter by audience demographics and budget, and receive strategic guidance to maximize lead generation and brand visibility. Founded in 2021 and headquartered in New York City, the company serves B2B marketing teams seeking data-driven event strategies.
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