Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 19, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Vanilla Forums Inc., you will be the primary point of contact for customers, helping them maximize the value of our AI-powered estate planning platform and driving long-term product adoption and satisfaction.
- • You will guide customers from onboarding through long-term adoption, create and manage Customer Success and Strategic Account Plans, own the renewal process, and identify expansion opportunities while mitigating churn risks.
- • You will join a distributed, innovative team of builders and problem-solvers at a mission-driven startup transforming estate planning through AI, where your work directly shapes customer experiences and product evolution.
- • In this role, you will develop deep expertise in customer lifecycle management, data-driven retention strategies, and cross-functional collaboration, enabling you to drive measurable impact on revenue, customer health, and product innovation in a high-growth SaaS environment.
Skills & Technologies
About Vanilla Forums Inc.
Vanilla provides open-source and SaaS community forum software that helps organizations create, manage and grow customer communities. The platform offers customizable discussion boards, moderation tools, analytics, single sign-on, integrations with CRM and support systems, and gamification features. It serves enterprises, gaming companies, and support teams seeking to reduce support costs, increase customer engagement, and gather product feedback through structured online conversations.
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