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This position was posted on April 7, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
USA - Remote - Missouri
Job Type
Full-time
Category
Customer Success
Date Posted
April 7, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Equifax, you will optimize the customer experience lifecycle, drive adoption and retention, and ensure clients realize expected value from EFX solutions through proactive engagement and strategic partnership.
- • Day to day, you will proactively drive adoption, usage, net retention, and renewals; act as the connecting thread between internal teams and customers; create customer success plans; monitor customer health; educate clients on business value; assist with support issue resolution; partner with Account Executives on quarterly business reviews; and utilize voice of the customer to inform product roadmaps.
- • Equifax is a global data, analytics, and technology company committed to helping people achieve their financial potential. You’ll collaborate with bright minds across functions to make a meaningful impact while developing new skills and charting new paths in a supportive, innovative environment.
- • In this role, you will develop expertise in customer success strategy, cross-functional collaboration, and value-based selling; strengthen your ability to navigate complex, multi-geographical client relationships; and grow into a trusted advisor who drives both customer advocacy and internal product innovation.
🎯 Requirements
- • Knowledge of customer success processes
- • 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
- • Bachelor’s degree in related discipline or equivalent experience
- • Experience promoting value through the customer experience
- • Experience working with complex, multi-divisional, multi-geographical customers
- • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
🏖️ Benefits
- • Comprehensive compensation and healthcare packages
- • 401k matching
- • Paid time off
- • Organizational growth potential through online learning platform with guided career tracks
Skills & Technologies
About Equifax Inc.
Equifax Inc. is a global data, analytics, and technology company headquartered in Atlanta, Georgia. It collects and aggregates consumer and commercial credit information from lenders and public records to generate credit reports, risk scores, and identity verification services for businesses and governments. The company also offers workforce solutions, fraud prevention, and marketing analytics. Founded in 1899, Equifax operates in North America, Latin America, Europe, and Asia-Pacific, serving financial institutions, employers, insurers, and government agencies. It is one of the three major credit bureaus in the United States.
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