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Customer Success Manager

Everfield AG

Job Overview

Location

Sheffield

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Everfield AG, you will own a portfolio of mid-market service businesses with an average ACV of £5,000, taking full responsibility for retention, renewals, and account growth while driving product adoption and identifying upsell opportunities.
• Your day-to-day will involve building strong, trusted relationships with customers as their advisor, managing renewals and churn reduction, driving product usage and value realization, resolving customer issues through internal coordination, maintaining accurate CRM data, monitoring customer needs for risks and growth opportunities, and guiding customers through setup, trial, and early adoption.
• You will join Motivity, a highly customizable electronic job sheet system used by thousands of engineers across the UK and Ireland, operating within Everfield’s ecosystem of European vertical market and specialist software companies that are supported in talent, HR, and growth strategy while maintaining operational independence.
• In this role, you will develop expertise in B2B SaaS customer success, commercial account management, and revenue expansion, with the opportunity to directly impact customer growth and retention in a scaling business while working closely with sales and product teams to translate customer success into measurable outcomes.

🎯 Requirements

• Professional-level English (written and spoken)
• Proven experience in B2B SaaS customer success, account management, or similar role (3+ years)
• Strong communication and relationship-building skills with the ability to influence stakeholders
• Commercial mindset with experience in renewals, retention, or upsell
• Excellent time management and ability to prioritise across multiple accounts
• CRM proficiency

🏖️ Benefits

• Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics
• Hybrid setup with flexible working hours
• Workations, team events, and a strong internal culture

Skills & Technologies

Hybrid

£30k-40k

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Everfield AG

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About Everfield AG

Everfield AG is a Munich-based European investment and holding company that acquires and nurtures vertical-market software (VMS) businesses for long-term growth. Founded in 2020, the firm provides capital, operational expertise, and shared services to mid-sized software companies while preserving their autonomy and culture. Everfield focuses on stable, profitable firms with recurring revenues, aiming to scale them through organic expansion and selective add-on acquisitions. The company is majority-owned by the family investment vehicle of its founders and operates across Europe, seeking sustainable value creation rather than short-term exits.

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