Customer Success Manager

Front Careers LLC

Job Overview

Location

Santiago, Chile

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Front Careers LLC, you will serve as the primary post-sale partner for a portfolio of B2B customers, directly impacting retention and long-term value realization by ensuring customers adopt, engage, and renew with confidence in a high-growth SaaS environment.
• You will own the full renewal lifecycle, drive customer value and adoption, proactively identify and mitigate churn risk, and act as the voice of the customer by sharing insights with internal teams to improve product and processes.
• Front is a customer operations platform trusted by over 9,000 B2B companies including Uber Freight, Navan, and Stripe, backed by Sequoia Capital and Salesforce Ventures, and recognized as a top workplace by Great Place to Work, Built In, USA Today, Fortune, Inc., and Forbes.
• The Customer Success team operates within a mission-driven, rapidly scaling organization that values proactive problem-solving, commercial acumen, and deep customer empathy, offering a hybrid work model in Santiago, Chile with in-office collaboration on Tuesdays, Wednesdays, and Thursdays.
• In this role, you will develop advanced skills in strategic account management, renewal forecasting, data-driven customer health analysis, cross-functional stakeholder engagement, and influencing product roadmaps through customer insights—positioning you for growth into senior customer success, account leadership, or customer operations roles.

🎯 Requirements

• Demonstrated experience in Customer Success or a similar client-facing role in a B2B SaaS environment
• Proven experience owning renewals and retention metrics
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail

🏖️ Benefits

• Competitive salary
• Fully covered health insurance - medical, dental and vision
• Generous paid time off
• Mental health support with Workplace Options
• Family planning support with Maven
• Monthly Lifestyle Stipend for fitness, health, and wellness activities
• Monthly Teleworking Allowance for Wi-Fi, equipment, and cell data
• Wellness Days - additional day off in months with no holidays
• Winter Break - offices closed from Christmas to New Year's Day

Skills & Technologies

Hybrid

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Front Careers LLC

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About Front Careers LLC

Front Careers is a recruiting platform that connects U.S. veterans and military spouses with civilian employers. The service translates military experience into civilian job qualifications, matches candidates to openings, and provides career coaching. Employers gain access to pre-screened talent pools, diversity analytics, and onboarding tools designed to ease veteran integration into corporate teams.

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