Customer Success Manager

📋 Description

• • Customer Success Manager at Cin7 Limited, a fast-growing global software company specializing in inventory management solutions for product sellers worldwide. This role is critical to ensuring customer retention, satisfaction, and long-term success by guiding clients through onboarding, adoption, and ongoing use of Cin7’s platform.
• • Day to day responsibilities include managing a portfolio of customer accounts, conducting onboarding and training sessions, identifying upsell and cross-sell opportunities, resolving customer issues proactively, gathering feedback for product improvement, and maintaining high customer satisfaction and retention rates.
• • Cin7 is a rapidly scaling global SaaS company headquartered in Melbourne, serving thousands of product sellers across multiple sales channels. The company is mission-driven to become the world’s leading inventory management software brand, fostering a collaborative, innovative, and results-oriented culture.
• • In this role, you will develop deep expertise in SaaS customer success, inventory management workflows, and multi-channel sales operations. You will build strong client relationships, enhance your consultative and problem-solving skills, and contribute directly to customer lifetime value and company growth—positioning yourself for advancement into senior customer success or leadership roles.