Customer Success Manager

Megaport Limited

Job Overview

Location

Florida

Job Type

Full-time

Full Job Description

📋 Description

• The Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers.
• The CSM will have a core focus on post-sale relationships, with a main focus on upselling/cross-selling, including enablement, service performance, renewals, and supporting the overall customer experience.
• The position will sit within the wider Integrated Accounts Team, working closely alongside a Direct Sales Executive and Solutions Architect in the North America region.
• The CSM plays an integral role on the team, and ultimately, they’ll be responsible for providing ongoing commercial interaction for a designated customer base, aiming to expand, retain, and develop increased value from this nominated account list.
• The CSM will be accountable for driving both incremental sales and retaining existing revenue by proactively reaching out to customers and introducing them to new product enhancements, service developments, pricing initiatives and other benefits of the Megaport proposition.
• The CSM will report to the Regional Manager of Customer Success.
• The CSM will have a core focus on upselling/cross-selling, including enablement, service performance, renewals, and supporting the overall customer experience.
• The CSM will be responsible for providing ongoing commercial interaction for a designated customer base, aiming to expand, retain, and develop increased value from this nominated account list.
• The CSM will work closely alongside a Direct Sales Executive and Solutions Architect in the North America region.

🎯 Requirements

• 3+ years of experience in a customer-facing role, preferably in a SaaS or cloud-based environment.
• Proven track record of driving sales growth and customer retention.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs.

🏖️ Benefits

• Competitive salary and bonus structure.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for professional growth and development, including training and mentorship programs.
• Collaborative and supportive work environment.

🏠 Location

• Florida
• North America region

Skills & Technologies

Onsite

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Megaport Limited

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About Megaport Limited

Megaport Limited operates a global software-defined network that enables enterprises and service providers to connect between data centers, cloud providers, and internet exchanges via an on-demand, elastic interconnection platform. Founded in 2013 and headquartered in Brisbane, Australia, the company provides Layer 2 Ethernet services, virtual routing, and direct cloud connectivity to AWS, Microsoft Azure, Google Cloud, and others across North America, Europe, and Asia-Pacific. Customers provision, scale, and manage bandwidth in real time through a self-service portal and API, replacing traditional fixed circuits with flexible, pay-as-you-go networking.

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