Customer Success Manager

UiPath, Inc.

Job Overview

Location

Remote-Rhode Island

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager (CSM), you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through automation and agentic AI.
• You'll guide executive and operational leaders through adoption journeys, value realization, and long-term digital transformation initiatives.
• This role is perfect for relationship builders and strategic program leaders who excel at navigating complex organizational dynamics, translating emerging technologies into business outcomes, and orchestrating cross-functional teams to drive customer success.
• You'll build and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams.
• You'll develop and execute comprehensive success plans that drive measurable outcomes, platform adoption, retention, and expansion.
• You'll facilitate executive business reviews, steering committees, and value realization discussions.
• You'll lead complex, multi-workstream transformation programs involving diverse stakeholders across business, operations, technology, and change management.
• You'll establish governance structures, success metrics, risk management frameworks, and executive reporting mechanisms.
• You'll coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product teams, and partner ecosystems.
• You'll proactively identify and mitigate risks while maintaining program momentum.
• You'll leverage industry experience to identify high-impact, scalable automation opportunities across your customer portfolio.
• You'll support delivery teams through requirements gathering and process/technology redesign.
• You'll stay current on industry trends, regulatory changes, Agentic AI innovations, and automation technologies.
• You'll serve as a trusted advisor on industry-specific use cases and best practices.
• You'll help customers define, measure, and communicate the business impact of automation and AI initiatives.
• You'll translate technical capabilities into compelling business outcomes for executive and operational audiences.
• You'll identify expansion opportunities by aligning UiPath solutions to evolving customer needs.
• You'll drive customer advocacy through successful outcomes and strong partnerships.

🎯 Requirements

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles.
• Proven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance.
• Strong ability to translate complex concepts into clear, business-focused messaging for diverse audiences.
• Exceptional communication, presentation, facilitation, and stakeholder management skills.
• Executive presence with demonstrated ability to influence without authority.
• Experience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes.
• Comfort discussing automation, AI, cloud technologies, and enterprise software with both business and technical audiences.
• Demonstrated ability to rapidly learn and adopt emerging technologies and apply them to customer challenges.
• US Citizen.

🏖️ Benefits

• Flexible work arrangements.
• Opportunities for professional growth and development.
• Diverse and inclusive workplace.
• Equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.
• Reasonable accommodations for candidates on request.

Skills & Technologies

Remote

Degree Required

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UiPath, Inc.

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About UiPath, Inc.

UiPath, Inc. is a global software company that develops a platform for robotic process automation (RPA) and artificial intelligence-driven automation. Founded in 2005 and headquartered in New York, it provides tools to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. The platform includes Studio for design, Orchestrator for management, Robots for execution, and AI fabric for cognitive capabilities. UiPath serves enterprises across finance, healthcare, manufacturing, and public sectors, aiming to accelerate digital transformation by automating repetitive business processes and improving operational efficiency.

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