Job Overview
Location
Tel Aviv, Israel
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Own a portfolio of enterprise accounts ranging from $100k to multi-million dollar ARR, primarily within Forbes Global 2000 companies, ensuring value realization, adoption, retention, and growth through the Workato platform.
- • Guide customers through their Enterprise Orchestration and AI journey by leveraging deep knowledge of Workato’s value propositions, use cases, best practices, and AI roadmap development.
- • Build and maintain strategic relationships with senior customer executives to align Workato’s capabilities with their transformation initiatives, including delivering Customer Objectives Reviews and Exec Business Reviews.
- • Develop a comprehensive understanding of customer business goals, use cases, and desired outcomes to drive product adoption across multiple business functions and expand usage beyond initial deployment teams.
- • Create and maintain customer-specific assets such as Joint Success Plans that map Workato deployment progress to business initiatives, value metrics, and deployment timelines.
- • Monitor and articulate customer achievement of desired outcomes to both internal stakeholders and external customer leadership, effectively telling the story of impact and ROI.
- • Serve as the primary escalation point for customer issues, prioritizing and orchestrating cross-functional resolution to ensure high satisfaction and retention.
- • Champion customer needs internally by building trusted relationships with sales, product, engineering, and support teams to mitigate risk, improve experience, and unlock expansion opportunities.
- • Professionally manage account reporting, growth plans, and mitigation strategies in alignment with company best practices and documentation standards.
- • Contribute to the evolution of the Customer Success practice by developing playbooks, driving process innovation, and improving operational efficiency.
- • Run product adoption hackathons and bootcamps to accelerate usage, engagement, and community building among customer teams.
- • Actively participate in sales activities to identify and drive revenue expansion opportunities within existing accounts, collaborating closely with the sales team.
- • Serve as an expert in integration and business automation deployment models and governance structures, sharing industry best practices across customer and internal teams.
- • Engage with diverse customer stakeholders—from developers to C-level executives—tailoring communication to technical and business audiences to drive alignment and adoption.
- • Maintain fluency in English for all written and spoken communication with global customers and internal teams.
🎯 Requirements
- • BS or equivalent technical education; MBA preferred
- • 5+ years of experience in customer success, consulting, client relationship, or technical account management with proven success in adoption, retention, and NRR growth
- • Prior experience as a Senior CSM, Account Manager, or Sales Executive in a PaaS environment
- • Experience managing enterprise accounts with ARR from $100k to multi-million dollars across Forbes Global 2000 companies
- • Strong written and oral presentation skills with ability to engage business and technical stakeholders from developer to C-level
- • Fluency in English, both written and spoken
🏖️ Benefits
- • Flexible, trust-oriented culture with full ownership of role
- • Emphasis on balancing productivity with self-care
- • Vibrant and dynamic work environment
- • Opportunities to contribute to Customer Success practice development and process innovation
- • Exposure to cutting-edge AI and automation technologies
- • Collaboration with a globally recognized leader in enterprise iPaaS
Skills & Technologies
About Workato, Inc.
Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.
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