Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
📋 Description
- • Customer Success Manager at Avero, Inc., a trusted technology partner for the hospitality industry, empowering 40,000+ hospitality professionals with data-driven insights to transform their businesses and improve work-life balance.
- • Engage, retain, and enable customers to achieve desired outcomes through proactive relationship management, onboarding support, and ongoing platform guidance within an assigned territory.
- • Serve as the primary point of contact for customers, ensuring high satisfaction and identifying upsell opportunities for the sales team while contributing to the development of Avero’s Customer Success function.
- • Collaborate with cross-functional teams to deliver exceptional service, adapt to global business needs with occasional off-hours work, and help hospitality operators shift focus from back-office tasks to front-line guest and staff engagement.
🎯 Requirements
- • Proven experience in customer success, account management, or a similar client-facing role within a SaaS or technology environment.
- • Demonstrated success in the hospitality industry or with hospitality-focused technology solutions.
- • Strong relationship-building skills with a people-first mindset, high energy, and passion for delivering exceptional service.
- • Ability to identify upsell opportunities and collaborate effectively with sales teams to drive revenue growth.
- • Comfort working outside normal operating hours due to the global nature of the business and customer base.
🏖️ Benefits
- • Fully remote work arrangement for candidates located in the Las Vegas area.
- • Opportunity to help shape and grow the Customer Success function at a growing hospitality technology company.
- • Direct impact on improving the operational efficiency and work-life balance of hospitality professionals.
- • Engagement with innovative technology used by 40,000+ hospitality professionals to transform their businesses.
Skills & Technologies
About Avero, Inc.
Avero provides cloud-based restaurant analytics and workforce-management software. Founded in 1999 and headquartered in New York City, the company aggregates point-of-sale, labor, and check-level data into dashboards that help restaurants reduce food costs, optimize labor scheduling, detect fraud, and forecast sales. Its mobile app delivers real-time alerts and comparative benchmarks across multiple locations. Serving independent restaurants, hotel F&B outlets, and major hospitality groups worldwide, Avero integrates with more than 70 POS systems and is used by over 10,000 foodservice operators.
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