Job Overview
Location
Sydney, AU
Job Type
Full-time
Category
Customer Success
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Cin7 Limited, you will play a pivotal role in ensuring customers achieve their desired outcomes with our inventory management solutions, directly contributing to customer retention, satisfaction, and long-term growth in a fast-expanding global SaaS company.
- • Your day-to-day responsibilities will include onboarding new customers, providing ongoing product training and support, identifying opportunities for upsell or cross-sell, monitoring customer health scores, and acting as the primary point of contact to resolve issues and drive product adoption across multiple sales channels.
- • You will join a dynamic, rapidly growing global team at Cin7, a leader in inventory management software, where collaboration, innovation, and customer-centricity are core to our mission of becoming the world’s leading inventory management brand.
- • In this role, you will develop deep expertise in SaaS customer success, inventory management workflows, and multi-channel sales operations, while building strong relationships that enhance your consultative and strategic account management skills.
🎯 Requirements
- • Proven experience in customer success, account management, or a related client-facing role within a SaaS or technology environment.
- • Strong communication and interpersonal skills, with the ability to build trust and rapport with diverse stakeholders.
- • Experience working with inventory management, ERP, or e-commerce systems is highly desirable.
- • Ability to analyze customer usage data and health metrics to drive proactive engagement and retention strategies.
🏖️ Benefits
- • Opportunity to work with a fast-growing global software company at the forefront of inventory management innovation.
- • Collaborative and supportive team culture focused on customer outcomes and continuous learning.
- • Clear pathways for professional growth and development within a rapidly scaling organization.
- • Exposure to international markets and diverse customer bases across multiple sales channels.
Skills & Technologies
About Cin7 Limited
Cin7 Limited provides cloud-based inventory and order management software that unifies stock, sales, purchasing, warehousing, and third-party logistics for product sellers operating across multiple channels and regions. Its platform integrates point-of-sale, e-commerce marketplaces, and accounting systems, giving mid-market retailers, wholesalers, and brands real-time visibility and automated workflows to reduce stock-outs, accelerate fulfillment, and scale omnichannel operations without custom development.
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