Job Overview
Location
Latin America
Job Type
Full-time
Category
Customer Success
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • Customer Success Manager at Onhires Inc. is a strategic, high-impact role focused on driving post-sale outcomes for enterprise clients in the AI-powered business communication space. This role is critical to ensuring customers achieve measurable ROI from AI agents embedded in their ATS and CRM systems, directly influencing retention, expansion, and long-term success in a fast-growing market.
- • Day-to-day responsibilities include mastering the AI agent platform to become a trusted advisor, owning the full customer lifecycle from onboarding through expansion, designing and configuring AI solutions across voice, chat, and messaging channels, translating business needs into scalable technical integrations, driving product adoption and usage growth, leading quarterly business reviews (QBRs) to assess performance and mitigate churn risks, and proactively identifying expansion opportunities based on customer success patterns.
- • The role operates within a remote-first, LATAM-based team with optional hybrid access to a WeWork office in Vicente López, Buenos Aires. The company is a fast-growing innovator in AI-driven workflow automation, partnering with enterprise staffing and workforce organizations to embed intelligent agents into core business systems. Success here means working at the intersection of customer success, solution design, and light technical architecture — shaping how AI transforms enterprise operations.
- • In this role, you will develop deep expertise in AI agent configuration, enterprise SaaS integrations, and workflow optimization while gaining direct exposure to founders, product, and engineering teams. You’ll build strategic account management skills, sharpen your systems thinking, and gain experience driving revenue expansion through technical consultation — positioning you for accelerated growth in a high-impact, AI-first environment.
🎯 Requirements
- • Proven experience in post-sale SaaS Customer Success or Account Management roles
- • Strong systems thinking and technical curiosity with ability to design solutions beyond relationship management
- • Full English fluency required for effective communication with U.S.-based customers and internal teams
- • Comfortable working in ambiguous, fast-paced environments with a proactive, structured, and accountable mindset
- • Experience with or aptitude for learning AI agents, CRM/ATS integrations, and workflow automation concepts
🏖️ Benefits
- • High ownership and direct impact on customer outcomes, product evolution, and revenue growth in a fast-growing AI company
- • Close collaboration with founders, engineering, and product teams — influencing both strategy and execution
- • Strong growth trajectory with performance-based progression and opportunities to shape retention and expansion strategy
- • Opportunity to work on cutting-edge AI-driven transformation in enterprise workflows, gaining rare expertise in applied AI
- • Remote role based in Latin America with optional hybrid access to a premium WeWork office in Vicente López, Buenos Aires
- • Work schedule aligned with U.S. EST hours to ensure seamless customer collaboration
Skills & Technologies
About Onhires Inc.
Onhires is a talent acquisition platform designed to streamline the hiring process for businesses. It offers a comprehensive suite of tools that automate and optimize various stages of recruitment, from sourcing candidates to onboarding new hires. The platform aims to reduce time-to-hire and improve the quality of hires by leveraging intelligent automation and data-driven insights. Key features include applicant tracking, candidate sourcing, interview scheduling, and performance analytics, all integrated into a user-friendly interface. Onhires serves companies seeking to enhance their recruitment efficiency and build stronger teams by making the hiring journey more effective and less resource-intensive.
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