Job Overview
Location
Las Vegas, NV
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • Customer Success Manager at Avero, Inc. is a pivotal role focused on driving customer retention, satisfaction, and growth within the hospitality SaaS industry. As the primary point of contact for a portfolio of customers, you will ensure they achieve their desired outcomes using the Avero platform, directly contributing to their operational success and enabling them to focus more on guest experiences and team leadership.
- • Day to day, you will manage customer onboarding, provide ongoing support and training, monitor product usage and health, identify upsell and cross-sell opportunities in collaboration with the sales team, and gather feedback to inform product improvements. You will also be expected to work outside standard hours occasionally due to the global customer base, maintaining high-touch relationships through proactive communication and problem-solving.
- • Avero is a hospitality-focused technology company built by industry operators for industry operators, serving over 40,000 hospitality professionals. The company empowers its clients with data-driven insights to improve business performance, streamline operations, and enhance work-life balance. This role is instrumental in shaping and scaling Avero’s Customer Success function from the ground up.
- • In this role, you will develop deep expertise in hospitality SaaS, strengthen your consultative and relationship management skills, gain experience in revenue expansion through customer success, and play a key part in building a customer-centric culture at a growing tech company. You’ll have the opportunity to make a tangible impact on customer outcomes while advancing your career in a mission-driven environment.
🎯 Requirements
- • Proven experience in customer success, account management, or a related role within a SaaS or technology company
- • Experience working in the hospitality industry or with hospitality-focused technology solutions
- • Strong relationship-building and communication skills with a people-first, service-oriented mindset
- • Ability to work independently and manage a customer portfolio with minimal supervision
- • Willingness to work outside normal business hours occasionally due to global customer demands
- • Located in the Las Vegas, NV area (fully remote role for local candidates)
🏖️ Benefits
- • Fully remote work arrangement for candidates based in the Las Vegas area
- • Opportunity to help build and shape the Customer Success function at a growing hospitality tech company
- • Chance to work with a mission-driven company that supports hospitality professionals in improving their businesses and lives
- • Exposure to a global customer base and cross-functional collaboration with sales and product teams
- • Role focused on high-impact relationship management and customer advocacy in a dynamic industry
Skills & Technologies
About Avero, Inc.
Avero provides cloud-based restaurant analytics and workforce-management software. Founded in 1999 and headquartered in New York City, the company aggregates point-of-sale, labor, and check-level data into dashboards that help restaurants reduce food costs, optimize labor scheduling, detect fraud, and forecast sales. Its mobile app delivers real-time alerts and comparative benchmarks across multiple locations. Serving independent restaurants, hotel F&B outlets, and major hospitality groups worldwide, Avero integrates with more than 70 POS systems and is used by over 10,000 foodservice operators.
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