Job Overview
Location
Seattle, New York City, Boston, or Remote
Job Type
Full-time
Category
Customer Success
Date Posted
June 30, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Pearl Health, you will own the post-sale success and satisfaction of approximately 10 medium and enterprise-sized accounts, serving as the lead on these accounts to support all aspects of customer health from implementation to renewal, ensuring customers are fluent in value-based care programs and adept with Pearl’s technology.
- • Day to day, you will manage a portfolio of accounts by designing strategic implementation frameworks, leading monthly and quarterly business reviews and workshops, consulting with provider leadership to re-engineer clinical and administrative workflows, analyzing performance data-backed narratives to communicate business updates, and collaborating with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance.
- • Pearl Health is a mission-driven company founded in 2020, dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care, partnering with thousands of providers across 44 states and backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp.
- • In this role, you will learn to diagnose operational inefficiencies within provider groups, facilitate high-level process transformation, lead executive-level business reviews, interpret complex performance data to influence client decision-making and policy development, and develop data-backed narratives that establish Pearl’s value while growing your expertise in value-based care and healthcare technology adoption.
🎯 Requirements
- • Bachelor’s degree or equivalent professional experience
- • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management
- • Experience in value based care
- • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership
- • Proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience
- • Willingness to travel up to 25% for critical in-person customer meetings
🏖️ Benefits
- • Base Salary Range: $85,000-$115,000 per year
- • Eligible for a discretionary performance bonus and equity options
- • Competitive benefits package
Skills & Technologies
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About Pearl Health, Inc.
Pearl Health is a technology company that provides data-driven tools to primary care physicians for managing value-based care contracts. Its platform aggregates and analyzes claims, clinical, and social data to identify high-risk patients, surface actionable insights, and track performance against quality and cost metrics. By offering workflows, benchmarking, and financial reconciliation, the company helps independent practices shift from fee-for-service to risk-sharing arrangements with Medicare Advantage and other payers, aiming to improve patient outcomes while increasing physician revenue.
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