Customer Success Manager

📋 Description

• • As a Customer Success Manager at Intellistack Technologies Inc., you will own the post-sale relationship with a portfolio of customers, acting as their primary advocate and partner to help them realize maximum value from the platform.
• • Day to day, you will oversee onboarding and implementation for new accounts, guide existing accounts to maximize value and efficiency, monitor account health, develop success plans and business reviews, build consultative relationships with executive stakeholders, drive adoption and license utilization, act as a customer advocate internally, lead strategic check-ins and adoption reviews, educate customers on training and resources, partner with Sales on retention and contract cycles, manage renewals, maintain accurate interaction data in Salesforce, and meet performance objectives including churn reduction and upsell targets.
• • Intellistack is a fast-moving, customer-centric team of builders who move fast, think deep, and build what’s next—powered by people and supercharged by AI. The company provides no-code productivity solutions that empower organizations to build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes without writing code.
• • In this role, you will develop deep expertise in SaaS customer success, strategic account management, and cross-functional collaboration while directly impacting customer outcomes, retention, and expansion. You’ll grow your consultative and executive engagement skills in a fast-paced, innovative environment where feedback fuels change and clarity wins.