Customer Success Manager

Ensora Health

Job Overview

Location

Remote - Texas

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Ensora Health, you will serve as a trusted advisor to high-value customers, driving adoption, value realization, renewals, and long-term retention in the mental and behavioral health technology space.
• Day to day, you will proactively engage with customers to understand their goals and challenges, design and execute success strategies, monitor customer health, partner with cross-functional teams, serve as a key point of contact for inquiries, and mentor junior team members by sharing best practices and reviewing strategies.
• Ensora Health is a leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and 28,000+ practices, offering AI-enabled solutions that span practice management, EMR, e-prescribing, and billing to eliminate administrative complexity and support therapist-client harmony.
• In this role, you will develop deep expertise in healthcare technology customer success, strengthen your ability to drive retention and expansion, grow as a mentor and leader within the Customer Success organization, and contribute to shaping best practices that impact therapist and client outcomes at scale.

🎯 Requirements

• 5+ years of experience in Customer Success or a related role
• Bachelor’s degree in a relevant field, or an equivalent combination of education and experience
• Experience working with CRM systems
• Proven experience mentoring others and contributing to team development
• Excellent verbal and written communication skills
• Ability to work independently while contributing as part of a team

🏖️ Benefits

• Opportunity to work remotely (based in Texas)
• Chance to make an impact in the mental and behavioral health technology sector
• Professional growth through mentoring junior team members and leading customer success initiatives
• Inclusive workplace committed to Diversity, Equity, Inclusion, and Belonging (DEIB)
• Equal opportunity employer with confidential handling of applicant information per EEO guidelines
• Exposure to AI-enabled healthcare software solutions across practice management, EMR, e-prescribing, and billing

Skills & Technologies

Remote

Degree Required

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Ensora Health

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About Ensora Health

Ensora Health provides comprehensive practice management and electronic health record (EHR) software designed specifically for mental health and rehab therapy professionals. Their core products, TheraNest and Fusion, streamline administrative tasks, billing, scheduling, and telehealth services, empowering solo practitioners, group practices, and physical, occupational, and speech therapists to focus on patient care. With a suite of add-ons including Revenue Cycle Management and secure eRx, Ensora Health ensures efficient operations and improved patient outcomes. Trusted by over 28,000 therapy practices and serving more than 200,000 individual providers, Ensora Health is dedicated to lightening the administrative load for healthcare providers nationwide.

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