Job Overview
Location
USA
Job Type
Full-time
Category
Customer Success
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Feathr, you will serve as the bridge between the company and its nonprofit customers, ensuring satisfaction, understanding unique needs, and driving success as a subject-matter expert and guide.
- • You will manage a portfolio of strategic accounts, become a Feathr product expert, guide customers in utilizing the platform to amplify marketing efforts, lead Joint Success Plans, drive multi-threading within customer organizations, assist in developing independent campaign planning skills, track account progress in Salesforce and Planhat, own the end-to-end renewal process including contract management and expansion, and create and lead Business Reviews to highlight value and uncover growth opportunities.
- • Feathr is a purpose-built nonprofit marketing platform trusted by over 1,300 nonprofits, dedicated to helping organizations unlock more results, time, and confidence through tools that build purposeful community connections and grow impact. The company fosters an amazing culture where people can do their best work while "helping the helpers."
- • In this role, you will develop strategic vision for account health, educate customers to become proficient and self-sufficient, demonstrate executive presence in conversations with senior stakeholders, proactively communicate technical concepts clearly, apply evolving marketing best practices to customer strategies, and grow your expertise in nonprofit marketing technology while driving retention, renewal, and value outcomes.
🎯 Requirements
- • 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role focused on driving customer retention, renewal, and value outcomes
- • 2+ years experience developing, managing, or planning digital marketing campaigns
- • Non-profit or association industry experience is strongly preferred
- • Agile and organized with ability to manage shifting priorities including escalations, retention risk, and strategic initiatives
- • Strategic vision to maintain high-level view of account health and focus on long-term business strategy and value realization
- • Customer Educator mindset to empower customers to become proficient and self-sufficient while driving adoption of new features and best practices
🏖️ Benefits
- • Fully remote work option
- • Full vision, dental, and ~99% health insurance for employees
- • Professional development budget
- • Home office stipend
- • Wellness reimbursement credit
- • Team hangouts and events
- • Extended winter break
- • Parental leave
- • Sick and vacation time off
Skills & Technologies
About Feathr Inc.
Feathr is a Customer Data Platform (CDP) that empowers businesses to unify, understand, and activate their customer data. It provides a scalable solution for collecting data from various sources, building unified customer profiles, and segmenting audiences for targeted marketing campaigns. Feathr's platform enables marketers to gain deeper insights into customer behavior, personalize customer experiences across channels, and measure the impact of their marketing efforts. This helps organizations drive better engagement, increase conversions, and optimize their marketing ROI by leveraging a comprehensive view of their customers. The platform is designed for ease of use, allowing teams to activate data without extensive technical expertise.
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