Customer Success Manager

Latamcent

Job Overview

Location

Colombia [Remote]

Job Type

Full-time

Full Job Description

📋 Description

• Manage a portfolio of 100+ customer accounts for a SaaS company serving Shopify merchants, providing strategic guidance and day-to-day support.
• Serve as the primary point of contact for customers, building strong relationships and acting as a trusted advisor to ensure long-term success.
• Drive customer adoption, engagement, and retention by leading proactive check-ins, business reviews, and success planning sessions.
• Respond promptly to customer inquiries and coordinate issue resolution across internal teams including Product and Engineering.
• Collect, analyze, and communicate customer feedback to Product and Engineering teams to influence product improvements and enhance the customer experience.
• Identify and report product bugs, feature gaps, and integration challenges to help shape the product roadmap based on real customer needs.
• Improve onboarding experiences, customer education materials, and success processes as the company scales its operations.
• Maintain accurate and up-to-date customer records in CRM systems and ensure timely follow-up on all interactions.
• Monitor account health metrics and implement strategies to reduce churn and increase customer lifetime value.
• Collaborate cross-functionally to align customer success initiatives with product development, marketing, and support teams.
• Contribute to the development of scalable customer success processes that support the company’s growth trajectory.
• Work within a fast-paced startup environment, embracing ambiguity and taking ownership without waiting for direction.
• Work full-time during US Pacific Time business hours to align with customer and team schedules.
• Support Shopify merchants and eCommerce brands by understanding their unique challenges and leveraging product capabilities to drive results.
• Continuously refine customer success workflows based on feedback, data, and evolving business needs.
• Ensure high customer satisfaction through consistent communication, responsiveness, and value delivery across the customer lifecycle.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing SaaS role.
• Experience managing a high-volume portfolio of customer accounts.
• Strong relationship-building and stakeholder management skills.
• Excellent written and verbal English communication skills (C1 or C2).
• Comfortable working in fast-moving startup environments with evolving processes.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Technical curiosity and the ability to troubleshoot basic product or integration issues.
• Familiarity with Shopify or the eCommerce ecosystem.
• Availability to work during US Pacific Time business hours.

🏖️ Benefits

• Full-time employment with compensation of USD $3000 to $4000 per month, depending on experience.
• Fully remote work arrangement with flexibility to work from anywhere in Latin America.
• Working hours aligned to US Pacific Time business hours.
• Opportunity to join an early-stage SaaS company with meaningful ownership and direct impact on product and customer success strategy.

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Latamcent

Visit Website

About Latamcent

Latamcent is a market research and data analytics firm focused on the Latin American region. It delivers consumer insights, competitive intelligence, and strategic advisory services to multinational corporations and regional brands. Through syndicated studies, custom research, and advanced analytics, the company helps clients optimize pricing, distribution, and product positioning across diverse Latin American markets. Its multilingual team combines local expertise with global methodologies to provide actionable intelligence for retail, CPG, technology, and financial services sectors.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.