Customer Success Manager

📋 Description

• • As a Customer Success Manager for Commercial Accounts at Minitab, you will serve as a strategic post-sale partner driving adoption, retention, and renewal readiness for commercial customers through a data-driven, digitally enabled engagement model.
• • Day to day, you will manage a high-volume book of business, lead customers through the Customer Engagement Lifecycle, monitor health and usage signals, deliver value via digital channels, identify at-risk customers, and partner with Sales and Renewals teams to ensure successful outcomes.
• • Minitab is a leader in statistical software and quality improvement solutions, empowering organizations worldwide to make data-driven decisions; the Customer Success team plays a critical role in ensuring long-term customer value and loyalty in a SaaS environment.
• • In this role, you will develop expertise in SaaS customer success strategies, data-driven engagement models, cross-functional collaboration, and scalable retention practices while building deep relationships with commercial clients and influencing product adoption and renewal outcomes.