Job Overview
Location
United Kingdom
Job Type
Full-time
Category
Customer Success
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for a portfolio of enterprise customers, ensuring seamless onboarding, adoption, and long-term success with Cority’s EHS+ platform.
- • Proactively monitor customer health metrics and usage patterns to identify at-risk accounts and implement targeted intervention strategies to improve retention and expansion.
- • Collaborate with implementation, technical support, and product teams to resolve customer issues, escalate critical concerns, and ensure timely resolution of platform-related challenges.
- • Conduct regular business reviews with key stakeholders to assess customer outcomes, align on goals, and demonstrate value derived from Cority’s AI-driven insights and automated workflows.
- • Develop and deliver customized success plans tailored to each customer’s operational needs in environmental management, employee health, safety, quality, and sustainability.
- • Educate customers on advanced platform features, best practices, and emerging capabilities to drive increased adoption and maximize ROI.
- • Gather and synthesize customer feedback to inform product roadmap priorities and share insights with product and engineering teams.
- • Build and maintain strong relationships with C-level and operational leaders across customer organizations to position Cority as a strategic partner in risk prevention.
- • Track and report on key customer success KPIs including renewal rates, expansion revenue, NPS, and adoption benchmarks.
- • Lead quarterly business reviews and annual strategic planning sessions to align customer objectives with Cority’s platform capabilities.
- • Support cross-functional initiatives including customer advocacy programs, case study development, and reference account identification.
- • Stay current on industry trends in EHS+ compliance, sustainability reporting, and workplace safety regulations to provide informed guidance to customers.
- • Represent Cority at customer events, webinars, and industry conferences to reinforce brand authority and customer trust.
- • Maintain accurate and up-to-date customer records in CRM systems, ensuring all interactions, outcomes, and next steps are documented for continuity and accountability.
🎯 Requirements
- • Proven experience as a Customer Success Manager in a SaaS or enterprise software environment
- • Deep understanding of EHS (Environmental, Health, and Safety), quality, or sustainability software platforms
- • Demonstrated ability to manage enterprise customer portfolios with complex operational needs
- • Strong analytical skills with experience using customer health metrics and CRM tools (e.g., Salesforce)
- • Excellent communication and presentation skills, with the ability to engage C-level executives
- • Experience driving customer retention, expansion, and renewal outcomes
🏖️ Benefits
- • Competitive salary and performance-based bonus structure
- • Comprehensive health, dental, and vision insurance
- • Generous paid time off and flexible work arrangements
- • Professional development stipend for certifications and training
Skills & Technologies
About Cority (International) Inc.
Cority provides enterprise EHSQ (environment, health, safety, and quality) software delivered as a SaaS platform. The company serves Fortune 500 and Global 2000 organizations in manufacturing, utilities, chemicals, pharmaceuticals, government, and aviation. Its unified suite covers incident management, audits, occupational health, industrial hygiene, sustainability reporting, and compliance workflows. Founded in 1985 as Medgate, the firm rebranded to Cority in 2016 and is headquartered in Toronto with offices across North America and Europe.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
18 days ago