Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Esper Technologies, you will serve as a strategic partner to government and public sector clients, driving value throughout the post-sale lifecycle by ensuring adoption, expansion, and renewal of the Esper platform.
- • You will manage a portfolio of 25-50 customer accounts, acting as the primary point of contact for renewals, health monitoring, engagement, and growth, while building trust-based relationships across stakeholders and positioning yourself as a trusted advisor.
- • Day-to-day responsibilities include tracking product usage and health scores, identifying risks and expansion opportunities, leading Executive Business Reviews, resolving customer issues as a frontline liaison, and collaborating with Sales, Product, Engineering, and Leadership to align on account strategy and feedback.
- • You will work within Esper’s mission-driven GovTech environment, where you can contribute to transforming government policymaking through data-driven innovation, while developing expertise in SaaS customer success, public policy technology, and cross-functional collaboration in a high-growth startup.
🎯 Requirements
- • 3-7 years of experience in SaaS software customer success or account management, specifically owning a book of business focused on retention, renewals, and expansion
- • Proven ability to manage multiple customer workstreams with strong ownership of timelines, action items, risks, and stakeholder communication
- • Experience using customer health scoring (based on product usage, engagement, and sentiment) to proactively identify churn risks and execute mitigation plans
- • Excellent written and verbal communication skills, including workshop facilitation, training, and customer-facing presentations
- • Proficiency with common business tools such as Excel, GSuite, Jira, Salesforce, HubSpot, or Gainsight
- • Ability to travel domestically up to 30% depending on business need
🏖️ Benefits
- • Medical, dental, and vision insurance
- • 401(k) retirement plan with employer match
- • Generous parental and sick leave
- • Monthly stipend to offset remote work expenses
- • Office equipment allowance
- • Paid Time Off to participate in volunteer community events
Skills & Technologies
About Esper Technologies, Inc.
Esper is a cloud-based device fleet management platform designed for businesses operating connected devices. It provides a comprehensive solution for deploying, managing, and monitoring fleets of IoT and edge devices at scale. Esper's platform offers features such as remote device control, application deployment, security management, and real-time analytics. This enables companies to streamline operations, reduce downtime, and ensure the reliability of their distributed device infrastructure. Esper serves various industries, including retail, logistics, healthcare, and manufacturing, by simplifying the complexities of managing large fleets of specialized hardware.
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