Job Overview
Location
Alabang, Philippines
Job Type
Full-time
Category
Customer Success
Date Posted
April 5, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Workato, you will play a pivotal role in driving customer adoption, retention, and expansion of the Workato Intelligent Automation Platform, directly contributing to customer success and business growth.
- • Day to day, you will develop and maintain strategic customer relationships, provide technical product expertise, serve as the primary escalation point for issue resolution, coach and mentor team members, and deliver data-driven insights to inform product and team decisions.
- • You will join Workato’s growing Commercial Customer Success team within a global leader in enterprise orchestration, trusted by 400,000+ customers, known for its innovative, flexible, and trust-oriented culture that values ownership, collaboration, and work-life balance.
- • In this role, you will deepen your expertise in SaaS customer success, integration technologies, and cross-functional business processes while developing leadership skills through mentoring and strategic program development, positioning you for advancement in a high-growth technology environment.
🎯 Requirements
- • BS or equivalent education
- • 5+ years of experience in consulting, customer success management, or technical account management, with preference for SaaS/iPaaS background
- • Experience in integration and/or business automation
- • Understanding of large, complex businesses with multiple stakeholders
- • Comfortable operating with revenue targets and a proven track record of high customer retention and growth
- • Strong interpersonal, communication, and problem-solving skills with the ability to convey technical concepts to non-technical audiences
- • Ability to work Australia Hours as required
🏖️ Benefits
- • Flexible, trust-oriented culture that empowers ownership and innovation
- • Vibrant and dynamic work environment supporting productivity and self-care
- • Opportunity to work with a globally recognized leader in enterprise automation, featured in Forbes Cloud 100, Deloitte Tech Fast 500, and ranked #1 for remote work by Quartz
Skills & Technologies
About Workato, Inc.
Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.
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