Customer Success Manager

📋 Description

• • As a Customer Success Manager at Limble CMMS, you will serve as a trusted advisor to customers, aligning product capabilities with their business objectives to drive measurable outcomes and long-term success.
• • Day to day, you will lead customer onboarding and implementation, set strategic direction for product use, provide training and education, define success metrics, identify retention risks and growth opportunities, facilitate value-driven conversations, proactively manage at-risk accounts, and own renewal negotiations within your assigned portfolio.
• • Limble empowers maintenance and reliability teams with a comprehensive CMMS platform that optimizes asset performance and drives operational excellence, serving customers across industries who rely on the company to keep their operations running smoothly.
• • In this role, you will develop deep expertise in B2B SaaS customer success, executive stakeholder management, renewal strategy, and expansion sales, while contributing to a mission-driven company that values collaboration, transparency, and customer obsession.