Job Overview
Location
Massachusetts, United States (Remote)
Job Type
Full-time
Category
Customer Success
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Rocket Companies, Inc., you will engage customers and maximize the value of their Rocket investments by partnering cross-functionally to align customer goals with intelligent insights, track success using predictive signals, and proactively optimize outcomes.
- • Day to day, you will work closely with your account team on assigned accounts, get to know customers by understanding their business environment and objectives, documenting product usage, defining success metrics, and building strong relationships within customer accounts.
- • You will collaborate with Account Executives to hold business reviews, partner with Renewals on risk mitigation, work with Retention Marketing on engagement campaigns, identify advocate customers, and manage the full customer lifecycle including onboarding, feedback loops, and value realization.
- • Rocket Companies, Inc. is a mission-driven organization where people truly believe in their work, offering a supportive, innovative culture focused on customer-first outcomes and employee growth in a remote-friendly environment.
- • In this role, you will develop strategic customer relationships, strengthen your analytical and relationship-building skills, influence customer retention and expansion, and grow your expertise in SaaS customer success using tools like Gainsight and Salesforce.
🎯 Requirements
- • 5+ years in Customer Success Management with proven success in developing strategic customer relationships and managing Fortune 500 accounts
- • Strong empathy for customers and a genuine belief that customer success drives company success
- • Deep understanding of value drivers in recurring revenue business models
- • Experience with Gainsight and Salesforce preferred
- • Bachelor’s Degree required
- • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
🏖️ Benefits
- • Unlimited Vacation Time as well as paid holidays and sick time
- • Health and Wellness coverage options for employees and dependents
- • Fidelity 401(k) and Roth Retirement Savings with matching contributions
- • Monthly student debt benefit program
- • Tuition Reimbursement and Certificate Reimbursement Program opportunities
- • Leadership and skills training opportunities
Skills & Technologies
About Rocket Companies, Inc.
Rocket Companies, Inc. is a Detroit-based holding company whose largest subsidiary is Rocket Mortgage, the United States’ largest retail mortgage lender. It also operates fintech and real-estate businesses including Amrock title and settlement services, Rocket Homes real-estate search and brokerage, Rocket Loans personal lending, Rocket Solar financing, and Core Digital Media advertising. The company was founded in 1985 as Rock Financial, went public in 2020, and employs more than 20,000 people across technology, operations, and client services. It trades on the NYSE under the ticker symbol RKT.
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